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This has to be rather general as it's a bit hard to give you specific advise without knowing a bit more about your operating system and sound card.
Try checking the following: (1) Headphone problem First, I would try to determine if there is a problem with the
microphone itself. Do you have another pair or a different model that
you could try? If yes, then give them a go and see if the other ones
work. If they do then take your ac201's back to the store and get a
replacement. If you haven't got another pair then try them in another
computer and see if you get a different result. If they work in a
different computer then the phones are OK and we need to look into the
computer hardware and software.
(2) Software Setup problem. Have you made sure that on the recording controls that the microphone volume is turned up?
(3) Sound Card setup problem. Some sound cards have multipurpose jack that for example can be switched between line input and microphone. Check with the card's documentation and especially check that the jack you are using is set to microphone and that you are plugged into the right one.
(4) Software problem - do you have the right drivers for your sound card loaded?
Hi Bob, The first thing to check is that nothing is muted/turned down low in the Volume Control/Mixer. Then you need to go into the audio settings in AIM and select a different Microphone from the list. The one set to default is not the one you need. You'll either have a USB input/output for the headset or 2 jack plugs for input and output. These use different drivers on the computer. So just try using the different drivers from the list, one call at a time, remember to reboot AIM as you try each different one, and that the microphone volume settings are turned up in the AIM programs as well as you Volume Control/Mixer.
heyo...for you online meetings...I am assuming you are using Skype. Check the volume settings in the TOOLS and OPTIONS, audio settings, audio in&out, using the drop down menu for microphone and speakers. Save.
If that isn't a problem, it could be a setting in Windows (also assuming you are using XP). Go into your Control Panel, SOUNDS&AUDIO, Audio tab, check your volume there.