a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi! The solution and water goes in the top tank. Dirty water is suctioned into the bottom tank as you're scrubbing your floors. To fill the clean water tank, remove the clean water tank cap. The cap serves as a measuring cap for the solution. Fill the cap with Hoover carpet washer solution to the fill line. Pour detergent into tank. Fill the rest of the clean water tank with hot tap water and twist the cap back on. You are now ready to clean. Hope this helps!
Hi! To fill the solution and clean water tank, turn tank upside down and unscrew cap. Pour Hoover cleaning solution into tank to detergent fill line. Then fill tank completely with hot tap water. Hope this helps!
The 7920 is a great little carpet shampooing vacuum. Look up manual information for detailed assembly and starting/breakdown procedures. Make certain that the carpet/floor has been vacuumed previous to cleaning with the shampooer! The small nozzle opening will get clogged with as little as a toothpick or cheerio! Step on the rear release arm pedal and drop the handle down to the floor, Pull up on the resevoir bucket handle and place the handle of the resevoir back down to open the top of the tank and fill the bladder with hot water. Replace bucket top and place bucket back into vacuum. Raise the handle until it clicks into place. Fill on board soap/shampoo dispenser by lifting out of chamber on unit and fill with appropriate Bissell or upright shanpoo cleaner. Replace unit and make certain the top is tight. Plug unit in and turn on both vaccuum switch and preheat water switch and wait approx. 2 minutes to get water hot enough to proceed with cleaning. Start by rollling cleaner onto carpet and engage trigger approx 2-3' pathway away from you and then release trigger and draw vacuum /shamppoooer back over wetted area, repeat without using water again unless heavier traffic area. Do not over wet area draw unit back and forth a few times until water runs clear thru the front clear window. Proceed to make another path along side cleaned area and so on.
Once you hear the water run out or you have finished cleaning an area then shut of heater and vacuum. release handle with foot pedal release and lift out bucket and pour out dirty water and rinse area/tank /resevoir etc. You should also clean the small red filter in the resevoir of any debris by popping out and replacing. Also, there is an onboard filter under the clear window (where spinner is located) . unscrew clear top , take out spinner device and pull out small plastic screen and rinse or blowout. Clean also the front clear cover if there is debris, by rinsing off with sprayer or wiping clean. You may also find that you have to take off the clear plastic hood window, by unscrewing two screws on either side of nozzle opening (top ) and rinse out as well. Do not, get water under unit into motor area. Place unit upright and in a warm place.. Do not let freeze if in climate that is known to freeze. Good luck cleaning!!
I had the same problem with the 2400 model, because the filller cap is a safety cap it thought there was pressure in the tank so wouldnt unscrew just kept going round and round. It had a little water it it. I switched it on heated it up then switched it off and let it cool a bit. There was a small metal bolt on the underside of the tank which I could unscrew with a alan key. This let the pressure out, I then rinsed it out with cold water and hey presto the safety value released itself. hope this helps
I solved a problem like this on FIXYA, just a few months ago. I gave this solution. Try to fill the machine from somewhere else. You can do this from the outlet. If you manage to do this, put on the machine. ( now you know that when there is hot water in the machine, the tap goes round free for safety). Now as the water starts to cool down....start trying to see if you can unscrew it. My plan is that with the hot water, the safety will start to work again. If the cap does not release the safety on cooling, then there is no other way but to destroy the cap and replace with a new one. Very important to mention that this job must be done by a qualified technician or some one who knows what he is doing. Working with hot water is very dangerous.
release the handle until it sits all the way flat. At the top of the water tank there is a folded down gray handle, lift that up and then pull up on the handle and it should come straight up. Then you need to push that gray handle all the way forward so that the lid will pull up, and you then pour the clean water into the small round opening in the top of the open tank.
It is probably clogged with rust or limescale - can happen with steam cleaners. Sadly there's no way around this but to try a limescale remover in distilled water such as Calgon limescale remover. Fill the kettle as normal and give it time to boil up. Then release the steam as you would normally. You may find that the kettle will spurt out deposits of gunk. Sounds like its definately clogged though.
The steps to correct it: The thumb
trigger and the sliding brass valve clog up and don't move. So if you
use it and press the thumb trigger and no steam comes out, it's
Wait until it cools down. Empty the unit.
1.) unscrew any attachments and you will see where they screw in at the
end, two small philips head screws on the end. remove them. The red
rounded piece at the end will come off.
2.) now on the top, unscrew the water stopper top where you poor water in.
3.) Now below that is a round rubber piece that surrounds the threaded
part where the stopper top screws on to. Grab it with your fingers and
lift it up on the sides to remove it.
4.) now underneath here you can see two screws. Remove them.
5.) now grab the whole top piece that is "black" and pull upward to
remove it. you may want to start at the front and work it off. It has a
few snaps that will release when pulled. I have done this a few times
so dont be afraid to pull this piece off.
6.) now you will see the valve assembly. Take a small hammer and tap on
the small rounded "brass" nub that is sticking out of the "trigger
side" of the valve. To know if it has released, I usually place my lips
around the end that the steam comes out of and blow while pressing in
on the little brass nub on the other side. I do this until that nub
moves freely and I can hear the air escape out the top from my blowing
on it. Sounds funny but it works. If not free, tap it harder, a few
more times, until it is free. It will free up eventually. It gets stuck
from time to time but this will get you back in business fairly quickly.
7.) move the nub a few times to ensure smooth movement.
1.) The black plastic top will snap into place. Just line up the
trigger spring with the red nub and snap the whole black piece back
2.) place the two screws back in.
3.) The rubber protector ring is tricky. You will see the underside has
a rubber edge that snaps in place. Work it around as best as possible
and i usually use a screw driver to push the last little bit into
4.) place the red circular end cap on and the two screws that go with it.
you are all done. Once you do this a few times, you will become a pro OR as the above poster said, use distilled water.
Does water squirt out of the hose nozzle, if it does, then check the heater inside the handle asm. Make sure that where the tubes hook up to it are not clogged. If water doesn't squirt, check for the seal at the bottom of the tank, it needs to be on the tank, not in the hole. The flow indictor cap is leaking air or maybe is too tight. If you had the top cover off, make sure that the tubes are routed right so as not to get pinched when the cover is put back on, the smart mix knob should be in the water setting and that the piston is on the bottom of the smart mix knob. Pump is bad. Try running a mix of vinegar and water to see if that unclogs the lines.
To remedy this, I did the following:
1) Removed screws from: a) Lower area of handle (1 screw), b) Top of steamer, under round rubber flap around fill hole (2 screws), c) Front of steamer where nozzles attach (2 screws)
2) Removed back of handle, top of steamer, front of steamer where nozzles attach
3) Once all parts are removed, you can see a brass button that is pushed by the trigger
4) Using a needle-nose pliers, grasp and rotate the button several times in both directions (you may hear it cranking against the interior spring). Do this until it turns fairly easily with the pliers.
5) Once this is done, you fill find that the brass button can be very slightly depressed with a bit of force. You may also need/want to unfold a large paper clip to push into the nozzle hole to help unsticking the brass button (not sure if that helped in my case, but it was something I tried along the way). When the brass button moves in and out (again, it won't move much), the steam release mechanism is unstuck!
6) Reassemble all parts (everything snaps back neatly into place).
This worked for my unit!