Hello
Sounds like the headphone jack might be broken, because the sound goes over the headphone jack to the speakers on the unit.
The headphone jack, disconnects the signal going to the internal speaker when a plug is plugged in.
If the headphone jack cracks, breaks, or simply doesn't pass on the signal then you will not get sound from the speakers.
Since you get sound from the headphones, that might be the issue. OR it can be a problem with your speakers.
In any case to solve the problem the unit needs to be taken apart and the headphone jack inspected, and speaker tested.
is the unit in warranty? taking it apart will void the warranty, this will definitely be covered by warranty.
I'll check if there is anything that we can do without taking it apart and get back to you in a moment.
The player has two? Headphone jacks, do you get anything out from them or are you using one of the Audio / video output jacks?
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So there is no quick solution to fix the problem. We are going on a trip today and wanted it for my daughter.
It is my mother's and I would say probably not.
yes has to headphone jacks but nothing comes out will try restore to default
tried the restore default but did not work.no sound
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