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Unable to enter Subscription Key/Renewal Code

Last evening (Saturday, May 24,2008), we renewed our Internet Security for another year (ours expires the last of May 2008 (or the first of June 2008).......we supposedly completed the downloading & everything, except for "entering the Subscription Key/Renewal Code for our specific product" (as stated in Symantec's instructions). :


We were never able to reach any of the links provided to enter this Code number.

Can you please help us?

Irma Funderburk
irmaluv@windstream.net

Posted by on

  • Irma Funderburk May 26, 2008

    I HAVE the Subscription Key/Renewal Code.............I just do NOT KNOW WHERE I AM SUPPOSED TO ENTER IT ON MY COMPUTER......WHERE DO I GO TO ENTER IT?........IT IS JUST AS SIMPLE AS THAT, BUT NO ONE CAN SEEM TELL ME WHERE TO ENTER IT. UNDERSTAND??????



    THANKS FOR A PROMPT REPLY.



    Irma Funderburk

    irmaluv@windstream.net

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Did you contact SYMANTEC? Like the other guy stated.........it should be under help but I did not see it on my corporate version either. Norton is free for download with google tools.

Posted on May 29, 2008

  • T&N Family Electronics Dean and Sherrie Terrell

    What did you do to solve the problem?

    I am online most of every day. I will help you with any question that you have as soon as I can.


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The renewal should be under the help tab of the internet security main screen. After renewing, U should get an email with the new code to enter.

Posted on May 26, 2008

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