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Windows reports the computer is infected, and wont let me open any programs other than Firefox, so I cant even do a system restore, or open any virus fighting programs I try to download. What should I do?

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Please give me the exact windows message. Try to boot the computer to safe mode. Turn off computer, when the computer is starting, tap the f8 key continously until you get to the advance boot menu, then select safe mode.

Posted on Oct 01, 2010

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I have a warning from control.exe saying my computer is infected with Trojan-BNK.Win32.Keylogger.gen


Run a virus scanning program to remove the virus.
If you can get into the Internet you can run a WEB based virus scan. Try on of these virus scan.
WEB-based Virus Scan
Trend MicroHouseCallhttp://housecall.trendmicro.comSymantec -Norton Security Scanhttp://security.symantec.comMalware filedownloadhttp://www.malwarebytes.org/mbam.php

Dec 11, 2011 | Acer Aspire One Netbook 8.9" Notebook

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How to remove a virus - free virus protection/removal software


<span>How to Remove a Virus With Software Recommendations</span><br /><br />In this tech article I will go over methods to protect and remove viruses from your computer. Viruses can cripple a computer and steal your personal information. You should protect your computer at all times and learn what and what not to do on the internet. <br /><br /><span>Free Virus Protection Tools</span><br />The following programs are free and highly recommended. <br /><br /><a href="http://www.safer-networking.org/en/index.html">Spybot Search and Destroy </a>- This tool will scan and clean your computer from spyware. It will also run actively in the background to protect against infection. <br /><br /><a href="http://www.malwarebytes.org/">MalwareBytes </a>- You can use MalwareBytes to remove all forms of viruses from your computer but it cost extra to have the real time protection. Nonetheless, a very good tool and free to use. <br /><br /><a href="http://www.avg.com/us-en/free-antivirus-download">AVG Anti-Virus</a> - The basic software is free and provides protection against viruses and spyware. It also has link scanning which can come in handy. <br /><br />It is important to keep these software utilities up to date with the latest virus definitions needed to protect and clean your computer. <br /><br /><br /><span>Removing Viruses</span><br /><br />-If by some chance you are already infected or the programs happen to let your computer get infected(not likely) then you need to take certain steps in order to completely remove the virus. If you have <span style="font-weight: bold;">System Restore</span> active in Microsoft Windows, you can restore the computer to a state before the infection. Afterwards, do complete scans of the computer using the programs above.<br /><br />-Malware will stop anti virus programs from running, and other basic computer functions needed to remove viruses like Task Manager and System Restore. If you are at a point of infection where you can't use any of your basic computer functions. You will need to boot the computer into Safe Mode without Networking(no internet). Once you boot into safe mode, run system restore or your virus removal programs. <br /><br />-You can boot into safe mode by continually pressing F8 as the computer is booting up. Then choose the Safe Mode option. <br /><br />-Be careful when using Facebook. There is a new trick going around to spread nasty viruses. Basically, the facebook app pretends to show you who your top friends are. There are no programs that can do this so if you see anything like this come your way, do not click it. Also, do not login to any facebook login except at the main facebook site. If you click on a link in facebook it may take you to a fake login page so be wary.<br /><br />-Be careful when clicking attachments in emails. Only open attachments from people you trust. Be sure to scan the attachments before you actually run/open them on your computer.<br /><br />-Be careful when downloading programs from websites you are not familiar with.<br /><br />-Make sure to keep Microsoft Windows up to date. New viruses and exploits are created monthly and Windows updates is a first line of defense.<br /><br />With these tools and tips, you should now be better protected against virus infection. I hope this article was informative. Be sure to check out my other tech articles by clicking on my profile name and then click Tips inside of my profile. <br /><br />Regards,<br />G33k<br /><br /><br /><br /><br /><br /><br /><br /><span>Keywords</span><br style="font-weight: bold;" /><span style="font-weight: bold;">How to remove a Virus, how to remove virus, remove a virus, how to remove a computer virus, how to remove malware, remove virus, removing viruses, Trojan remover, free virus removal, free virus software, free virus removal software, free virus removal tools, free virus tools, virus protection</span>

on Jun 22, 2011 | Computers & Internet

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How To Remove A Virus From Your Computer


Requirements: On an uninfected PC connected to the Internet, download the following programs to a thumbdrive. We will need this to fix the infected computer.
Instructions:
  1. Shut down the computer as soon as you realize there is a problem. Pop-ups, program errors, dll errors, fake Anti-Virus scanners, and similar are signs there is a problem. Shut down the computer normally, or hold the power button in until the computer shuts off.
  2. Power on the computer, and hit F8 before the Windows Startup screen appears. Select Safe Mode.
  3. Login if asked to, if not select Yes to continue.
  4. Click on the Start menu, select Run, type msconfig and press Ok, or type msconfig into the Start menu search box and press Enter.
  5. Under the General tab, select Diagnostic Startup. Press Apply.
  6. Under the Services tab, check the Hide All Microsoft Services box, and uncheck any services you don't recognize in the window.
  7. Under the Startup tab, select Disable All. Press Apply and Ok.
  8. Don't restart the computer yet.
  9. The System Restore Utility backs up selected files automatically to the Restore folder. Quite often are infected files stored there as backup files, and many Virus Scanners are unable to delete these files. If you suspect your computer may be infected, it is recommended that you disable the System Restore Utility to remove the infected files from the Restore folder.Select your OS for directions on how to disable the System Restore Utility - XP, Vista, 7
  10. While in Safe Mode, insert your USB thumbdrive and open it in My Computer.
  11. Open Combofix.exe, select Ok when it asks. Let Combofix scan and remove any infections it finds. It should restart the computer when it is done. When it restarts, boot up into Windows normally.
  12. Login if asked to, open your thumbdrive in My Computer again, and run Combofix.exe once more.
  13. Open up SmitFraudFix.exe from your thumbdrive. Press any key to continue when asked. Type 2, and press enter. When the scan is complete, restart your computer.
  14. If you had a fake Anti-Virus Scanner infection, open up Remove Fake Antivirus.exe from your thumbdrive. Press Start, and press Yes. When the scan and removal is Complete, restart the computer again.
  15. Install Microsoft Security Essentials, or your choice of Anti-Virus Software when the computer returns back to the desktop.
  16. Restart if asked to, and when the computer restarts, run a Full Scan in Microsoft Security Essentials.

on Feb 25, 2011 | Computers & Internet

2 Answers

Shut down


Possible corrupt operating system. The cause of corrupt operating system is Windows file corrupted or virus infected Windows.

Solution corrupt Windows files:
1. START - All Programs - Accessories - System Tools - System Recovery Options - System Restore (restore to the date when the OS is still normal)
2. START - All Programs - Accessories - System Tools - System Recovery Options - System Image Recovery (restore using a backup system that you created)

Solution files corrupted due to virus infected windows
Update anti-virus and virus scan (if the virus is detected, the primary action = repair, secondary action = quarantine). Then repair the operating system with System Restore or System Recovery Options.
Note:
If the operating system infected with virus (virus infected not long ago), the best solution is to use System Restore. Restore to a date when the windows are still normal.

Nov 13, 2011 | Toshiba Computers & Internet

1 Answer

W32.trojan.4492


Download SmitfraudFix:

Use this URL to download the latest version (the file contains both English and French versions):

http://siri.geekstogo.com/SmitfraudFix.exe

  • Search:
    • Double-click SmitfraudFix.exe

    • Select 1 and hit Enter to create a report of the infected files. The report can be found at the root of the system drive, usually at C:\rapport.txt
    fix01b.png


  • Clean:
    • Reboot your computer in Safe Mode (before the Windows icon appears, tap the F8 key continually)

    • Double-click SmitfraudFix.exe

    • Select 2 and hit Enter to delete infect files.

    • You will be prompted: Do you want to clean the registry ? answer Y (yes) and hit Enter in order to remove the Desktop background and clean registry keys associated with the infection.

    • The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found): Replace infected file ? answer Y (yes) and hit Enter to restore a clean file.

    • A reboot may be needed to finish the cleaning process. The report can be found at the root of the system drive, usually at C:\rapport.txt
    fix02b.png


  • Optional:
    • To restore Trusted and Restricted site zone, select 3 and hit Enter.

    • You will be prompted: Restore Trusted Zone ? answer Y (yes) and hit Enter to delete trusted zone.
Note:
process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool". It is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

May 02, 2011 | Microsoft Windows XP Professional

2 Answers

Vietcong game wont open,Backdoor Ranky keeps popping up.I know its not a virus,I am using win Xp home.Running ruddy awfull norton internet security 2008


It seems you have been infected by a trojan. This virus infects all versions of WIndows OS: It is considered a Low Risk Virus, but it needs to be removed immediately.



Backdoor.Ranky.Z allows unauthorized access on the infected pc by opeing a backdoor port.

Technical Name: Backdoor.Ranky.Z

Lets Remove the Virus:
  1. Disable your system Restore; this is to keep the virus from restoring itself to do this:
  • Right click on my computer
  • click on properties
  • select system restore tab
  • check "turn off system restore" uncheck "to turn on"
  • click Apply
  • click Yes when dialog box tell s you this will erase all restore points.
  • Press OK
2. Make sure your virus definitions are up to date.

3. Reboot your system in Safe Mode

4. Run a full/deep system scan & delete all infected files.

5. Delete/Modify any values added to theRegistry

how to edit registry

Delete this entry :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run \"Advanced DHTML Enable" = "[PATH OF TROJAN EXECUTABLE]"

6. Exit registry editor and restart your PC.

7. Run a Full scan to make sure it is really gone.

Hope this helps (rate high if this helps)... Good luck! ^_^

Sep 17, 2009 | TOPICS Entertainment Vietcong 2

1 Answer

Wireless internet not working


Hello,

My name is ArmyMason, might I suggest that you do a system restore to take your computer back to a date the computer was working correctly. Click on start, all programs, Accessories, system tools and click on System Restore. Tell it to restore and choose a date on the calendar. If this doesn't resolve the issue run Anti virus to see if your computer is infected. If this doesnt help please consider using our Premium service.

Thanks,
ArmyMason

Feb 24, 2009 | Compaq Presario R3000 Notebook

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

3 Answers

I cant open any virus scan program and cant open system restore


Hi,
I strongly suggest that you remove Zone Alarm from your computer before you start to install any other virus scan program as its presence prevent other programs to work when you try to install them. For sure I know about it!!!!, make your choice about a good virus program first and stick to it...and install only one, otherwise you are just asking for problems.

To remove Zone alarm completely you have to start you computer in 'Safe Mode' and then go to Add/Remove programs in the Control Panel section to proceed and then reboot.

Thanks,
Lucus123

Nov 25, 2008 | Zone Labs ZoneAlarm Internet Security...

1 Answer

I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computers & Internet

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