Question about Kenmore 3.8 cu. ft. HE4t Front Load Washer

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Kenmore HE4t - drain pump?

We had the F-02 error and used great advice from this site to clean out the pump (a pair of undies was stuck in there). Thanks!

However, water will still not drain and the drain pump now makes a whirring noise. It will do this indefinitely, until we unplug the machine. Any ideas? Do we need a new pump?

Posted by on

  • MillySF May 28, 2008

    Do I have to replace both parts of the pump (the white trap and the black motor) or can I just replace the motor? It's held onto the white trap by just 3 screws and is easy to remove.

    Thanks again! Your advice had saved us $100s.

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With the article of clothing trapped inside the drain pump, it could have very easily damaged the pump impeller. This is an easy repair if you wish to pursue the option of repairing it yourself. This can save you a lot in additional labor charges. A replacement pump can be purchased from searspartsdirect.com. Just type in your COMPLETE model number and follow the different repair parts headings on the next page. I believe your part will be found under a heading for "Pump and Motor Parts. An entire replacement pump runs in the neighborhood of about $73 the last time I checked. This is still cheaper than paying a repairman. If you need instructions on how to replace, just click on the following link:

http://www.fixya.com/support/r401841-replacing_kenmore_elite_water_pump

I hope you find this information helpful. If you need further assistance, please post back and let me know.

PS The link above describes the symptoms as a pump that is not running. I should have worded this a little differently, because (as you can tell) there are cases where the pump runs, but still won't drain. Just wanted to clarify, so you aren't confused.

Posted on May 26, 2008

  • Jeff Rockwell
    Jeff Rockwell May 28, 2008

    I would recommend replacing the entire pump. The motor and pump housing all come together as one unit, along with rubber bushing used for mounting the "feet" of the pump housing to the bottom casing of the washer. I know the motor comes off the pump housing fairly easily, but I couldn't find the motor sold as a separate assembly on the Sears web site. I don't believe you are saving much by getting the motor separately. Glad I was able to assist you. Let me know if you need further assistance and good luck to you.

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1 Answer

F2 error code on my kenmore he4t washer


Hi


Thanks for using FixYa. F/2 error means Long Drain. If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed. Press PAUSE/CANCEL twice to clear the display.
  • Check the drain hose and make sure it is not plugged or kinked.
  • Check the electrical connections at the pump and make sure the pump is running.
  • Check the drain pump filter for foreign objects.
  • If the above does not correct the problem, replace the pump.
Please do rate the solution if the issue is resolved or post a comment for further assistance.



Thanks
Rylee

Aug 23, 2010 | Kenmore HE4t 3.8 Cu. Ft. King Size...

1 Answer

He4t kenmore elite smartwash quietpak9. keeps flashing F2?


"F02" is a Long Drain error. This is an indication that there's an obstruction somewhere in the drainage system. Most commonly, the drain pump reservoir needs to be checked and cleaned. The access screws are on the bottom front edge of the lower toe panel directly below the door. You may need to prop up the two front feet of the washer to access them (a 2x4 works well for this). The following link explains:

http://www.fixya.com/support/r3574284-checking_the_drain_pump_on_a_front_loade

It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

Replacements can be purchased online at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between these sites, so shop and compare.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

Mar 02, 2010 | Washing Machines

1 Answer

My HE4T washer was not draining. i removed the drain pump (after verifying there was no blockage) and noticed the impeller was dislodged. I do not know how to 're-attach' the impeller.


It appears your pump has failed in this instance. The impeller is press fitted to the shaft.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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1 Answer

Stops washing cycle without draining and spinning: gives error code F 02


"F02" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be generated as a secondary error. This is an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. Check the drain hose to make sure it is not kinked or clogged.
2. Check the electrical connections to the pump and ensure the pump is running.
3. Remove the drain pump filter and check for foreign objects and/or debris.

To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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I believe the SUDS error is in direct relationship to the clogged drain problem. Yes...the error can be generated by the use of too much soap. But, it is also caused by too much air in the drain pump. This is caused by a clog somewhere. A clog in the drain area of the gasket is not going to cause this. The problem is your drain line and/or drain pump. If you click on the link below, I have step-by-step instructions on how to access the drain pump and clean it out.

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

I have experienced on one occasion where the drain hose coming from the bottom of the wash tub was clogged. This, ironically, was from someone washing a rug that had a ton of sand and dirt in it. I had to remove this hose from the bottom of the wash tub and clean it out. I mention this just in case cleaning the drain pump is not enough.

I hope you find this information helpful. Reply back if you need further assistance.

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1 Answer

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Error code F02 f the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed. Press PAUSE/CANCEL twice to clear the display. NOTE: After 4 minutes the ?Sud? error will be displayed, then 4 minutes later the F02 error code will be displayed. Potential Causes ? Check the drain hose and make sure it is not plugged or kinked ? Check the electrical connections at the pump and make sure the pump is running. ? Check the drain pump filter for foreign objects ? If the above does not correct the problem replace the pump

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