Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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Freezer is working fine but the refregerater side is not working properly, even at the coolest temp. it is just cool. Milk goes bad.

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1.
Read and follow this to find out the problem :
Defrost can be the cause for your refrigerator not cooling problem. To check to see if you have a defrost problem, look in the freezer to see if there is ice build up on the evaporator cover. (The evaporator covers are either in the back of the freezer or on the bottom of the freezer).
2.
Fans not running will cause the fresh food and the freezer sections not to work. If the condenser fan (the one under refrigerator) is not working, the compressor will cut off on the overload. If the evaporator fan is not running, there will be no airflow to the freezer or the refrigerator. First walk up to the refrigerator and listen to see if the fans (one in the freezer on one under the bottom) are running. If one is running and the other is not then get to the one that is not running and see if something is blocking it. If there is nothing blocking it then replace it. (Note that some refrigerators cut off the fan inside the freezer when you open the door so be sure that the door switch is depressed when performing this test).
3.
On a top-freezer when the drain stops up water will back up turning to ice and eventually filling the air ducks with ice blocking airflow to the fresh food section causing it not to cool. You will also see a water leak inside the fresh food section. To fix this, remove the evaporator cover, (back or bottom of freezer) and then remove all the ice. Once all the ice is removed, you need to unclog the drain. I do this by forcing hot water down the drain with a turkey baser but you can use any squirt bottle, I have even used the water hose. Once the drain is clear, mix water and baking soda and pour it down the drain to prevent this from happening again anytime soon.
4.
Dirty condenser can be the cause for your refrigerator not cooling problem.. If the condenser is dirty, the compressor will cut off on the overload. (A thermostat that is on the side of the compressor that cuts it off if it overheats). Often when this happens you'll hear a clicking noise about 2 to 3 minutes apart. This is your compressor cutting in and out as it overheats and cools off. Now you need to find out why the compressor is overheating. First you're going to need to remove the cover from the back of the refrigerator. Once you remove the cover you should see the compressor. Now look at the condensing coils (condensing coils are going to be either behind the compressor, beside the compressor or on the back of the refrigerator) to see if they are dirty if so clean them. To clean the condenser I normally use a brush made for this. You can buy them at Wal-Mart. Once clean your problem may be fixed. Leave refrigerator unplugged for a while (20 min. or so). Then plug it back in and if the compressor doesn't overheat problem is fixed. If it still overheats read on.
5.
The start relay can also cause the fresh food and the freezer sections not to work. If the start relay is bad, the compressor will not start and you will hear a clicking noise in 2-5 minute intervals. The clicking noise is the overload cutting the compressor off when it overheats from trying to start with a bad start relay. To find out if this is bad first unplug the refrigerator. Then take the cover off that is on the side of the compressor. Now you should be able to see the start relay plugged on to the side of the compressor and unplug it. Now the best way to tell if it's bad is to shake it. If it rattles, it's bad and needs to be replaced. If not, most of the time it's ok. But rather than saying the compressors bad, you might want to replace it anyways because it don't cost much in most cases (less than $25). If you replace it and it doesn't work then the compressor is bad and you'll need you call a repairman. (Note that compressors are very costly and are normally not worth fixing).
6.
If your refrigerator is stuck in defrost, this can be the cause for your refrigerator not cooling problem. Just simply turn the defrost timer a ¼ turn. Defrost timers are normally located in the fresh food section near the controls or at bottom behind kick plate. If the refrigerator comes on replace timer. If your refrigerator is newer, the timer may be electronic; therefore, you can't do this. But it can still be your problem, although I haven't seen this often.
7.
The cold control can be the cause for your refrigerator not cooling problem. This is the least likely of all the problems but happens sometimes. Turn the control up all the way and tap on it. If the refrigerator comes on then replace cold control. If it still doesn't come on, it may still be bad. You can check it by first unplugging the refrigerator and taking the control out and test it with an. ohmmeter Unplug the wires and see if you have continuity between the terminals, if not replace control.
8.
Some newer refrigerators have a main control board and this can be the cause for your refrigerator not cooling problem. This can be hard to diagnose if you don't have a wiring diagram or don't know how read one. I can't help you because I would need a wiring diagram of your refrigerator to diagnose a main board.

Posted on Oct 01, 2010

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