Is there any place to get parts for these vacs online? I have a broken powerhead that I need a motor, and the whole powerhead to wand locking unit. I would also need a automatic cord rewind unit. I can take them apart and fix them I just do not know where to get parts so I end up with 2 or 3 units I have bought just for parts.
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Hi, I had the same problem with mine and found that if you plug the power head directly into the handpiece (bypassing the telescopic wand) and it worked only proved the problem is in the telescopic wand. The problem as I found was a broken terminal in the end that connects to the powerhead (female socket). As it is a non repairable part means replacement at $100AUS I have had my machine for 3 years and in this time have replaced the both powerhead once and the wand twice within 2 years of owning the machine. The wand has now gone faulty again 4 months after replacing it and consequently Electrolux only warranty spares for 3 months which I think is poor! Its a great machine but a little too delicate even if it is only used for domestic operations once a fortnight! I paid $700 for my Oxy3 3 years ago and wont be buying another Electrolux product due to poor service (customer and product):((
Hey Lee, We had the same problem and after taking it to a service guy who didn't even want to LOOK at the vacuum, it occurred to us to plug the powerhead brush directly into the handle and it worked! So, we were able to determine that the problem was the tube - not the brush.
The motor could be bad. Sometimes the carbon brushes will get stuck from the fine dust buildup over the years and will loose connection with the comutator. Take the vac to your Aerus/Electrolux dealer/shop for repair.
Looks like there's an interchanged wires in your vacuum. Both the motor and the powerhead must go together. Check it up. Leave the motor wiring connection intact. Just tinker and check the powerhead wiring connection .
i found this part online- search for part # via an exploded parts diagram of your specific unit (via google)
i ordered 5 of them because it always breaks or pops out.
this is a nice machine with crappy parts.
Do you need a new powerhead too or only the hose? If you need a new powerhead than I would recommend looking at the Imperium Pro Elite Attachment set. It is an excellent quality powerhead and hose. If you only need a new hose than you will need to contact the Aerus because they will be probably be the only company who can sell you a hose that wil be compatible with your powerhead. Their website is http://www.aerusonline.com/products/
There is a no filter safety device part #1130912-01, maybe the new filter isn't in quite like it should be or this device has gone bad. Also check the brush roll and make sure it turns easily, if not then that could be the cause.
the powerhead gets its power through a connector adjacent to the hose connection to the vacuum end. there's two wires embedded in the hose which make its way to the handle, pipe and powerhead. take apart the handle and see if you can read continuity from one end to the handle switch.