Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer.
As the computer is booting repeatadly press the F8 key as the computer is booting
If done properly the user should get to a screen similar to the below screen. Select the option for Safe mode command prompt only Windows Advanced Options Menu
Please select an option: Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode Start Windows Normally
Return to OS Choices Menu Use the up and down arrow keys to move the highlight to your choice select the safe mode option then run your antivirus if still cant get rid of the virus restart again Use the up and down arrow keys to move the highlight to your choice. select safe mode with networking download anti malware and microsoft security essentials http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus
anti virus and malware http://windows.microsoft.com/en-US/windows/products/security-essentials
If this fails you might have to go back into safe mode. You might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System
Configuration utility Installation restore points that occur before you install a program or a service. You can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly.
This may also help determine the cause of the configuration error.
To perform a system restore, follow these steps:
, click Run
, type msconfig, and then click OK.
2.On the General
tab, click Launch System Restore
3.Select Restore my computer to an earlier time
, and then click Next
4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information.
5.Select a system checkpoint or an installation restore point, and then click Next
6.Close all other programs.
7.To start the system restore, click Next
8.Your computer restarts.
Repeat steps 1 through 8 until you fix your configuration issue.