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Problem with, HP Officejet 4315, serial no: CN74DG1113. The screen message on printer states cartridge error. The cartridge has been changed twice. Reinstalled cartridge many times, same message appears. Also, can not recall when above priter was purchased, Is it possible to tell from serial no: is still under 1 year warranty?

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Asalam u alaikum Naveed
as u r getting the cartridge error the first thing to be checked is the expiration date on the cartridges, then take a moist cloth and clean the copper contacts on the cartridge keep the printer powered on and unplug the power cable from the back of the printer and clean the contacts on the printer as well connect the power cable and put the cartridges back.
If the issue still persists then unplug the power cable again
Press and hold # and 6 on the printer while keeping these tow buttons on hold plug the power cable back in . when the screen goes off release the buttons and press the power button to turn the printer on. it ll perform a semiful reset on the printer .
if the issue still persists then unplug the power cable again
Press and hold OK and CANCEL on the printer while keeping these two buttons on hold plug the power cable back in . when the screen goes off release the buttons and press the power button to turn the printer on .
If the issue still persists call HP CARE they ll replace the printer.

Good luck
:-)

Posted on May 26, 2008

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