Question about Fujitsu ScanSnap S500 Pass-Through Scanner

2 Answers

I'm a Mac user and recently bought a used Fujitsu ScanSnap S500 scanner. I installed the software but the scanner doesn't initialize and there's a big red circle with a horizontal line through it over the ScanSnap Manager in my dock.

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  • Allan Martin, Sr. Sep 30, 2010

    I'm afraid it wasn't from someone like through ebay. A business closed down, they distributed the physical assets to the employees who were being laid off. I bought it from him. I would try returning it if it really doesn't work, but I suspect I would probably have to eat the cost if it doesn't.

  • Allan Martin, Sr. Sep 30, 2010

    I posted a reply. I don't know if I was supposed to "Add a comment" instead. So I'll do that as well. I bought from someone who was an employee of a business that closed down. The owner divided physical assets between the employees.
    The scanner does beep when plugged in to the computer, but that seems to be all it does.

  • Allan Martin, Sr. Oct 03, 2010

    I just need a second opinion. If another expert agrees with the first, I guess I'll just throw my hands up and give up. I don't think I'll be able to get my money back, so I'd like to be sure that there is no other option than to throw away the scanner.

  • Allan Martin, Sr. Oct 03, 2010

    The solution helped. I could have spent a lot more time and money trying to get this dud scanner to work. Thanks.

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Reading through your comments and the solution provided by the previous expert i would say the initial solution is correct.
Hope this solution has been helpful?

Posted on Oct 03, 2010

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That's not a good sign at all, even without the software installed your Mac should be able to use that ScanSnap software without issues. This tells me there is something physically wrong with the scanner itself. I hope you can still return the item... was it from somewhere like eBay? If so you can easily file a claim and get your money back on the scanner.

Let me know, I am checking what else it could possibly be, but it is not even seeing that the scanner is there at this point, which is a very bad sign.

Tim

Posted on Sep 30, 2010

  • Tim Grayson
    Tim Grayson Sep 30, 2010

    I am quite certain it does not work. My suspicion is it was sitting in a drawer or something at this old business, someone had trouble with it some time ago and instead of throwing it out like they should have, they put it in a drawer. When the business shut down they just found in there and auctioned it off with everything else. I would definitely try and get the money back if it was me... Sadly it sounds like it's dead for sure...

    Tim

  • Tim Grayson
    Tim Grayson Sep 30, 2010

    Yes I saw that before.... did you see my reply?

    Thanks
    Tim

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1 Answer

My ScanSnap has worked flawlessly for years. I just tried to scan and got the following message: undefined error occurred.(0xffffdcf7) Won't scan. Tried to reboot - no luck. Let me know...


The same thing happened to me. In a nutshell, you have to install new drivers. Have you recently upgraded your system to SnowLeopard or Lion? I did, and that's what went wrong.

To do:
1. Make sure you have the latest ScanSnap manager: http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac.html
Install that.
2. Get the Lion update: http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac-mg22.html
Install that.
3. Open the new ScanSnap Manager (v 2.2). Delete the old one from your dock, so you don't get confused.
4. Scan away.

Aug 06, 2011 | Fujitsu ScanSnap S510

1 Answer

Hello, I'm getting an error message on my ScanSnap for Mac. It's saying "undefined error 0xffffdcf7. Never had any problems till today. Please help !!


Hello,
I also had this issue. I was running an older version of Scansnap Manager.
I installed the latest update Version 2.2 (January 2011) and it works fine now.
Here is the link to the Upgrades.
http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac-mg22.html
Hope this helps

Jun 30, 2011 | Fujitsu ScanSnap Manager

1 Answer

I have a fujitsu scan snap s500 and need to install in onto my computer but i do not have the installation disk


You'll have to go to the Fujistu website, follow links for support and downloads entering the details of your operating system and scanner model as you go. You should find the drivers available there for free.

Jan 04, 2011 | Fujitsu ScanSnap S500 Pass-Through...

1 Answer

How to fix my snapscan.2 little gray pacers have fallen out of scansnap S500 and is not working now.


The is a Fujitsu "Consumables Kit" (CON-3360-001A) that might help you along. (I know this answer is too late, but it might help others.)

Jul 27, 2010 | Fujitsu ScanSnap S500 Pass-Through...

1 Answer

Have just installed S1500 software and finished the installation but get an error message "Failed to initialize drinver module (0 X 80210019)". What does this mean and how do I proceed? ****


Hi there,

Try the following step :

Pre-Installation Steps
  • Log onto PC with an account that has Administrative Privileges.
  • Disconnect ScanSnap scanner, if connected.
  • Close any open applications.
  • Install ScanSnap Manager, ScanSnap & CardMinder software from the ScanSnap Setup CD-ROM.
    space.gif
    • Upon reboot of the installation you may receive an error message stating, “Failed to initialize driver module.” Please disregard and continue.
ScanSnap fi-5110EOX Vista Update Pack Installation Steps
  1. Download the fi-5110EOX Update Packs (Vista 32-bit Support)
    space.gif
    1. ScanSnap Manager V3.0 – ssv3020up.exe
    2. CardMinder V2.0L10-V2.0L11 – cm2012.exe
  2. Install all two update packs that were downloaded in Step #1.
    space.gif
    1. Reboot is NOT required after each update pack.
  3. Reboot the PC after all three update packs installed completely.
  4. Connect ScanSnap Scanner via USB, open lid, let Windows Vista install the new hardware.

Mar 07, 2010 | Fujitsu ScanSnap Manager

1 Answer

Bought my ScanSnap S510 just about 3 months ago. I am going back to Mac for my operating system. Is there a way to run the S510 on my Mac. I love the scanner but don't want to spend another $500 for...


Check out:

http://forums.macosxhints.com/showthread.php?p=527817#post527817

The Fujitsu ScanSnap V2.2 L11 drivers have been patched by me to work with S300, S500, S510 and fi-5110EOX/2/3 PC-based scanners for the MAC. No need to buy a new scanner. Just apply the patch and then send me a Christmas card! ;)

Hope this helps!

Mar 28, 2009 | Fujitsu ScanSnap Manager

2 Answers

S500 install for MAC


Check out:

http://forums.macosxhints.com/showthread.php?p=527817#post527817

The latest Fujitsu ScanSnap V2.2 L11 drivers have been patched by me to work with S300, S500, S510 and fi-5110EOX/2/3 PC-based scanners for the MAC. No need to buy a new scanner. Just apply the patch and then send me a Christmas card! ;)

Hope this helps!

Jan 16, 2009 | Fujitsu ScanSnap Manager

1 Answer

I have and love Scan Snap S500 on a pc.  I am transferring to a Mac.  I downloaded the Scan Snap for Mac S510M.  The program installs fine, but does not open.  The icon shows a big red line through it.  ...


Check out:

http://forums.macosxhints.com/showthread.php?p=527817#post527817

Thelatest Fujitsu ScanSnap V2.2 L11 drivers have been patched by me to work withS300, S500, S510 and fi-5110EOX/2/3 PC-based scanners for the MAC. Noneed to buy a new scanner. Just apply the patch and then send me aChristmas card! ;)

Hope this helps!

Jan 16, 2009 | Fujitsu ScanSnap Manager

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