Reading through your comments and the solution provided by the previous expert i would say the initial solution is correct.
Hope this solution has been helpful?
That's not a good sign at all, even without the software installed your Mac should be able to use that ScanSnap software without issues. This tells me there is something physically wrong with the scanner itself. I hope you can still return the item... was it from somewhere like eBay? If so you can easily file a claim and get your money back on the scanner.
Let me know, I am checking what else it could possibly be, but it is not even seeing that the scanner is there at this point, which is a very bad sign.
Tim
I am quite certain it does not work. My suspicion is it was sitting in a drawer or something at this old business, someone had trouble with it some time ago and instead of throwing it out like they should have, they put it in a drawer. When the business shut down they just found in there and auctioned it off with everything else. I would definitely try and get the money back if it was me... Sadly it sounds like it's dead for sure...
Tim
Yes I saw that before.... did you see my reply?
Thanks
Tim
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I'm afraid it wasn't from someone like through ebay. A business closed down, they distributed the physical assets to the employees who were being laid off. I bought it from him. I would try returning it if it really doesn't work, but I suspect I would probably have to eat the cost if it doesn't.
I posted a reply. I don't know if I was supposed to "Add a comment" instead. So I'll do that as well. I bought from someone who was an employee of a business that closed down. The owner divided physical assets between the employees.
The scanner does beep when plugged in to the computer, but that seems to be all it does.
I just need a second opinion. If another expert agrees with the first, I guess I'll just throw my hands up and give up. I don't think I'll be able to get my money back, so I'd like to be sure that there is no other option than to throw away the scanner.
The solution helped. I could have spent a lot more time and money trying to get this dud scanner to work. Thanks.
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