Question about Brother Multi-Function Center MFC-8870DW All-In-One Laser Printer

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MFC 8870 DW --The message is-- -- document jam----------- Clear the Scanner jam then press the stop sign. It is not printing or faxing I need help

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I wrote an article in regards this topic 8870 MFC Document Jams

Posted on Aug 07, 2012

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Posted on Jan 02, 2017

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micromatikal
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SOURCE: MFC 8870 DW I tried to

Ok, so did the document actually jam in the scanner feeder? Did you remove the jam? If it did not jam just turn off the copier / printer and try turning it back on. Does it still say jam? If so then turn it off again, unplug it this time and leave it unplugged for at least 2 minutes. Replug it in, then turn it back on. Of course only do these steps if you are CERTAIN there is nothing jammed in the scanner feeder.

Thanks
Tim

Posted on Sep 30, 2010

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2 Answers

Fax transmission reports


What you are explaining should work. If you need prior activity reports from previous faxes, you can press Function then 2 (Act. Report)

I think you might need to press Function, then 7 then 1


From the manual:

Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists
the time and date of transmission, and whether the transmission was successful.

When the feature is OFF, the report is printed automatically only if an error occurred during transmission. If the report indicates NG, send the document again. If the report indicates you should check the readability of certain pages, resend those pages.
If you typically send multiple faxes to the same destinations, you may need a reminder to identify each fax transmission. You can select OFF+IMAGE or ON+IMAGE to print a portion of the first page of the fax message on the report.


1 For the FAX, press Function , 7 , 1 .
For the MFC, press Function , 1 , 7 , 1 .
2 Press or to select OFF, OFF+IMAGE, ON or ON+IMAGE and press Set .
3 Press Stop to exit.


Hope this helps you.
Mike

Nov 14, 2007 | Brother MFC 8300 Laser Printer

1 Answer

I have a brother MFC - 490CW... There is a printing error that reads Unable to print 70


There are several issues that can cause an Unable to Print message. Try the following in succession until the printer works.
1) Get a lint free cloth and clean the encoder strip. Lift the scanner unit until it locks open and slide the print head to the right if it isn't there. The encoder strip is in front of the white vinyl band. There is a warning to not touch the encoder strip - this applies to touching it with your hands. Grab the encoder strip (both sides) with the cloth. Wipe vigorously from one end to the other and return at least three times (left to right then right to left each time).
2) Check for any foreign objects (paper or anything else) in the print head path. Use a flashlight to check the corners of the unit. Check under the print head (including that right hand side where it rests during the cleaning of the encoder strip). Move it to the left to check if you moved it to the right.
3) Open the back Jam Clear Cover and check for any jammed paper. Remove anything you find that doesn't belong. Close the Jam Clear Cover.
4) Now close the scanner unit. (If you do this before opening and closing the Jam Clear Cover, the error will not reset at all.) If the error is not cleared, clean the encoder strip again.
5) If the error continues to persist, cycle the power by unplugging the printer for at least two seconds. Then plug it back in.
6) When the error message is gone, run a test by printing the Help List. Press Menu and select Print Reports > Help List and then press Black Start.
7) If the report prints, you have fixed the printer. If it doesn't print and you have cycled the power, the unit needs service. If it is under warranty contact Brother. Before having the unit serviced transfer any faxes in memory to another fax machine if you can. To do this you need to have set a Station ID for this printer (before the error message). If you do have this set, press Menu and go to Service > Data Transfer > Fax Transfer. If you are prompted to enter a fax number, you have faxes in memory. Enter the fax number of the unit that can store the faxes and press Black Start. (If No Data appears, there are no stored faxes. Press Black Start to exit the menu.)

I hope this helps.

Cindy Wells

Oct 11, 2010 | Brother MFC 490cw Color Inkjet...

2 Answers

Error message print unalbe 23


This message means you have a Drum drive motor failure, for either the black or yellow Drum unit.
Check for a seized opc drum.

Apr 14, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Overheats when printing pictures on transfer paper and now it will not print anything.


hi
i have problem with my brother prinetr MFC-8460N
IT SHOWS DOCUMENT JAM
ALSO MESSAGE ON SCREN
CLEAR THE SCANNER JAM THEN PRESS THE STOP KEY
STATUS SHOWS RED LIGHT
WE ARE NOT USING SCANNER WE ONLY USE FAX AND COPY
RIGHT NOW BLUE LIGHT IS ON FAX AND WHEN I PRESS COPY BUTTON IS NOT ALLOWING ME
PLEASE ADVISE

Nov 10, 2009 | IBM Infoprint Color 1357 Led Printer

1 Answer

Same problem. Only when i am scanning or faxing it does this.


The left side hinge may be broken, or the sensor flag where you insert documents can be broken or jammed.

Aug 03, 2009 | Brother MFC-8860DN Printer

1 Answer

"unable to clean"


Hi dbostrander.
First check for foreign objects in the paper path. Check if you have any faxes in memory because you will lose them when removing power; see later.
Pull out the paper tray from the front and check for paper jams or torn paper anywhere inside the machine. Also check the 'jam clear screen' at the back of the printer. Remove the cover, remove any obstacle then replace ther cover.From the front of the machine lift the top cover from the right side till it is fully open on the slide. Check for jams. If the jam is under the print head you will have to disconnect the power (losing any faxes in memory *see below) to move the print head out of the way to clear the jam.Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Check whether the MFC has faxes in
memory
1.Press Menu/Set, 9, 0, 1.
2. If the MFC has no faxes, disconnect the MFC
from the power source for several minutes
and then reconnect it then do as above.


—OR—
If faxes are present, you can transfer them to
another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode.
3.Enter the fax number to which faxes will be
forwarded.
4.Press Mono Start.
5.After the faxes are transferred, disconnect
the MFC from the power source for several
minutes and then reconnect it.
You can transfer the Fax Journal report to
another fax machine by pressing Menu/Set, 9,0, 2 in step 1.

Hope this helps,
Mark.

Mar 21, 2009 | Brother MFC 210C All-In-One InkJet Printer

2 Answers

Brother 2820 Says clear scanner jam and press stop


Make sure there is nothing caught where the documents go it. List up the scanner cover and look inside. It may need a separator pad or clean the feed rollers with some alcohol. Lawrence

Mar 23, 2008 | Brother IntelliFax-2820 Laser Fax

13 Answers

Document Jam Error Message on Brother MFC-8660DN


I had the same problem with a Brother MFC-8460 and called Brother's support line. The solution that worked for me was to lift the top cover where the sheets of paper go through when you fax. On the right of the black rectangluar piece with grey roller there is a slot in the tray with a black lever inside. The black piece was stuck down inside the slot and had to be popped back out. Once it was out I hit the stop button and it was fixed!!

Mar 03, 2008 | Brother MFC-8660DN 5-in-1 Laser...

1 Answer

Brother Intellifax 2820 repair + automatic document feeder + sensor


Brother Error Codes
RAM clear (most models)
Quickly press function * 2 8 6 4
Display should read maintenance
Press 0 1 for a full ram clear, or 9 1 to retain user data
Display should read reinit for a few moments then redisplay maintenance
Press 9 9 to exit the maintenance mode
Other maintenance mode switches:
01 ram clear (see 91 below)
02 scanner initialize (feed a white sheet, then a black sheet)
05 white level
09 print test
10 modify soft switches
11 print configuration list
16 panel test
19 CML test
20 signal test
21 tonal test
23 filter RX
54 scan edge
55 scanner area
66 test print memo
75 display drum life (if enabled on laser models)
76 reset drum life counter (laser models)
91 parameter initialize (user programming remains intact)
95 protection
B2 error = scanner or power supply error
Brother 950/980: On copy or transmit they may produce black pages. Prone to bad scanner (CCD). Brother may provide a replacement CCD at no charge to the original owner. Sometimes leaving the unit unplugged for a few hours will solve the problem temporarily.
Brother HL600 series laser printer toner will work in the laser fax & multifunction machines (part number TN100HL = TN100PPF). Drum units may be interchangeable as well (?).
Brother 1350/1550/1950: Problem: Record paper jams. Solution: Replace upper shoot. P/N UF6058001. Although there seems to be nothing causing the jam, the upper shoot gets stress marks on the ends. Replace even though it is not broken.
Thermal Transfer Machines: Only one side of the page is printing. Caused by the printhead latch being cracked. The latch is blue in color there is one on each side of the printhead, replace both latches

Nov 06, 2007 | Brother MFC-7220 All-In-One Laser Printer

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