Question about HP PSC 2355 All-In-One InkJet Printer

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My printer keeps telling me there is an error and to remove and check my color cartridge. I've been using this cartridge for several weeks with no problems. I've cleaned the contacts and nothing works, short of removing and not using it so that I can at least use the black cartridge. Are there any updates or hints you could give me so it works again?

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Hi,
Please do a power drain- disconnect the printer from the computer and disconnect the power supply,press and hold down the power button for 30 seconds,connect the printer with wall socket directly and try a test page.

Still the issue remain same press and hold down the left arrow key and cancel button on the printer while it is powering on.

Posted on Sep 30, 2010

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Hp psc won't print i have error ox8810869c

Posted on Oct 30, 2010

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
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      2. Reinsert the color cartridge into the carriage and close the blue latch.
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      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
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    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

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