Question about Dymo LabelWriter Thermal Printer

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On a home network, my Dymo Labelwriter twin turbo will not respond to a print command from the computer to which it is attached, but will print just fine from a remote computer. Both computers are Apple products running the latest Snow Leopard. Both have version 8.2.0.978 software. But the remote computer has driver version 2.1.5.0 installed, while the local computer has driver version 2.1.7.0 installed.

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  • gwsmithgw Oct 01, 2010

    On the local computer, the print command is totally unresponsive- either via button push or via menu. The print utility does not activate, either. No error messages, also.



    I have not tried uninstalling and reinstalling the Dymo software on the local computer because I don't know how to uninstall completely all of the Dymo software. Some more background- this problem popped up only after I did a clean reinstall of Snow leopard on the local computer for some unrelated purpose. The previous Dymo installation had worked fine. The problem on the local computer happened after I reinstalled the Dymo software after the Snow Leopard clean install.



    Can you guide me on how to do a clean uninstall of the Dymo software and driver? Then I will try to reinstall the Dymo software again.

  • gwsmithgw Oct 02, 2010

    Tim, I am a long time Mac user and pretty knowledgeable. I just cannot believe with printer software that all you have to do is trash the application to get a clean uninstall. There must be drivers installed somewhere, as well as various preference files. How do I get rid of every last piece of Dymo software installed elsewhere?

  • gwsmithgw Oct 03, 2010

    I got it to work after simply trashing the app and reinstalling. But I think the problem actually was something else unrelated to the install. I have a Magic Trackpad instead of a mouse. After the reinstall, I still could not print with a tap on the trackpad, so I tried a push on the trackpad and then it printed. Then, after that time, it would print OK with just a tap on the trackpad. Sort of a weird situation, but thanks again.
    Wayne

  • gwsmithgw Oct 03, 2010

    Thanks for the help.

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Very interesting, I wouldn't think the disparity in driver versions would matter, however have you tried uninstalling the printer completely / removing all software from the local machine and trying to reinstall it?

Does it do anything at all when you try to print locally? Do you get any errors when you try to do it? Such as communication errors, anything like that?

Thanks
Tim

Posted on Sep 30, 2010

  • 1 more comment 
  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Sorry it took so long to get back to you, was out and about for a bit. I am going to write a response right now on how to do this.

    Just wanted to keep you posted.



    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Ok it is extremely easy to do a "clean" uninstall on a mac :). Something tells me you maybe were a windows user before and are used to the way that uninstalls things which is far from clean. All you need to do is bring up your Finder window (if you don't know how to do this let me know, it should be just a button on your button bar...) and go to the APPLICATIONS folder. In the applications folder locate the Dymo software (it may be a folder itself or just the program). All you need to do is drag anything that references DYMO to the Trash Can on your computer. You can also just CTRL+CLICK on the Dymo software and select Move To Trash, it's as simple as that.



    Next you will want to get the latest and greatest Dymo software for Mac, I've found it for you, you just download it by click this:





    That will start the download right away, and should put it right on your desktop. It may even open itself when it's done. If it does not, just open the file downloaded, it should be right on your desktop. Inside you will have the new Dymo program. Just drag it into the applications folder, and go through any steps it may pop up for you. Simple as that, and it should work!


    Thanks

    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    The driver is integrated into the kernel, if you have advanced linux knowledge you can take it out of the kernel and recompile it... but it really isn't necessary.I assure you. It is really pretty impossible for the driver to mess up on a mac system... the preferences file... that is a bit trickier but can be done. I would try just reinstalling the dymo app first as described, but if you still have problems just delete it again, do the following steps I'll give you here, then reinstall the app.




    On the desktop, click File, click New Folder, type Print Prefs, and then press RETURN.

    On the Go menu, click Home.

    Double-click Library, and then double-click Preferences.

    Hold down the Apple key, and then click each com.apple.print.*.plist file. For example, hold down the Apple key, click com.apple.print.PrintCenter.plist, and then click com.apple.print.PrintingPrefs.plist. In this example, the com.apple.print.PrintCenter.plist and com.apple.print.PrintingPrefs.plist files should be highlighted.

    Drag the files that you highlighted in step 4 to the Print Prefs folder that you created in step 1.

    On the Apple menu, click Restart, and then click Restart.





    That way if the preferences file is not auto-generated as it should be, you can replace it with the files you moved..



    Tim

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See if it still happens using a fresh label roll. From the Dymo 450 User Guide the common causes of poor print quality issues.

Poor print quality is most frequently caused by one of the following:
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First, make sure you are using DYMO-branded labels. Do not use third-party labels because the thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the perforated holes between the labels made by other manufacturers are frequently not detectable by LabelWriter printers.
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This is the response from dymo stamp. I did as they said and am now printing stamps again.
**************************
We have seen this cause problems with the .NET framework Microsoft uses and Dymo Stamp uses. Follow these steps to correct it Step 1: Download Microsoft Windows Installer CleanUp Utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
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Step 2: Remove .NET Framework
========================
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================================================== ==============
Please download and install the following

Microsoft .NET Framework 2.0 Service Pack 1 (x86
http://download.microsoft.com/download/0/8/c/08c19fa4-4c4f-4ffb-9d6c-150906578c9e/NetFx20SP1_x86.exe
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