Question about Jenn-Air JSD2789GES Side by Side Refrigerator

2 Answers

My Jenn-Air JRT 234L refridgerator freezes fine but the refridgerator doesn't work. Can youhelp me?

Posted by on

  • 3 more comments 
  • torchfitty1 Sep 30, 2010

    ThisJenn-AirJRT234Lis not a side but,rather, the freezer is on the top.

  • torchfitty1 Oct 01, 2010

    Well it certainly sounds like you know your stuff! However, I don't know if it makes a lot of difference, but my JennAir is not a side-by-side but, rather, the freezer is on top above the refrigerator. Please let me know how this affects your instructions.

  • torchfitty1 Oct 01, 2010

    In response to your questions, no we did not notice any ice on the floor of the freezer, however, we did see ice in the vents in the refrigerator leading up to the space between the freezer and the refrigerator. The fan at the bottom near the compressor is blowing but we didn't hear one in the freezer.

  • torchfitty1 Oct 01, 2010

    Well, fortunately, after we got it apart, discovered that the freezer fan is working. Perhaps it was just so iced up in there the fan couldn't move, I don't know. There is still some frost in the area and the frig has been unplugged for 2 days now. We didn't know that these frost-free freezer/refrigerators still had to be manually defrosted occasionally until we started having problems with the frig and a friend mentioned that to us -- maybe that was the problem. How often do these frost-free's need to be manually defrosted? Also, the original directions you sent to us concerning the defrost heater and the defrost termination limit control wiring does not seem to apply to our model. Therefore, have not performed this part of your instructions. Think I'd better do so since the fan doesn't seem to be the problem. Please advise re the wiring for this model. (You are definitely working for your $5 this time -- sorry).

  • torchfitty1 Oct 01, 2010

    One more thing. Is the freezer fan supposed to run all of the time? After writing to you that the freezer fan was working, it stopped. Thought you should know.

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Jenn-Air Master
  • 1,711 Answers

The most common fridge "not cooling" problem is a frost free failure. Remove the access panel in the freezer section to expose the evaporator coils. If the coils in the freezer section get plugged up with frost, this frost will block the evaporator fan motor from blowing the cold air around. The fan blade can also hit this frost and either become noisy or stop altogether. Locating the defrost timer can be tricky....they are often hidden behind the back bottom corners of the fridge at the bottom, in the last few years the timers have been located in the ceiling of the fresh food section, and some behind the cold control cover. Once you locate the defrost timer, slowly turn the screw like wheel in the middle of the defrost timer with a straight screwdriver until the fridge shuts off. You are now in defrost. If the defrost heater(s) comes on now, replace the defrost timer and defrost thermostat. If the heater(s) does not come on, you can ohm test the defrost heater for continuity or volt test for 120 volts to the heater(s). If you have no power to the defrost heater(s) you can also bypass the defrost thermostat to see if the defrost heater will come on, join the 2 wires together to bypass the defrost thermostat. If the heater now comes on, replace the defrost timer and defrost thermostat. If the heater itself is bad, defrost the fridge with a hair dryer, replace the defrost heater* and defrost thermostat. If the defrost timer seems "hot" to the touch or is noisy ( like a ticking or screeching noise )...replace it.

Here below we have a link with parts layout of your fridge. This will help you understand how the fridge is constructed and identify the parts. You can also find the codes of the possible faulty parts and if you like you can order at the same pages also.

http://www.appliancepartspros.com/partsearch/model.aspx?model_id=24727&diagram_id=835058#d835058

Posted on Oct 01, 2010

  • espressonist
    espressonist Oct 01, 2010

    Try first to clean all the ice built up, and then you can check again if the evaporating fan in freezer is rotating. If not then you have to replace the evaporator fan.

    The part is in the link below

    http://www.appliancepartspros.com/part_d...

    Try first to clean all the ice built up, and then you can check again if the evaporating fan in freezer is rotating. If not then you have to replace the evaporator fan.

    The part is in the link below

    http://www.appliancepartspros.com/part_details.aspx?part_id=4068982

  • espressonist
    espressonist Oct 01, 2010

    The fan is thermostatically control on and off so as the refrigerator reaches the setting temperature it will stop. The other thing with manual defrost the frost is created from the moisture in air so the amount of frost it depends on how frequent you open the freezer door and for how long and from how much humidity in the air. Normally the frost should melt by heating element and not manually. However if there is problem with heating element or defrost thermostat and you want just to solve the problem by an additional manual defrost you can use a hair dryer every time you see too much frost. First move all in refrigerator compartment and by using the hair dryer in only five minutes the frost will be melt. Close the door for 15 minutes and then move everything back again to freezer

×

  • Level 1:

    An expert who has achieved level 1.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Contributor
  • 316 Answers

The first thing you should check is for frost buildup on the lower back wall of the freezer. Assuming you do, unplug the unit from the wall outlet, remove the back wall of the freezer to expose the evaporator coil, which will likely look like a square block of snow. Frost itself is normal, but the unit has to defrost and remove this frost, yours is not defrosting. What you will need to test is the continuity through the defrost heater, and the defrost termination limit control. the heater will be two black wires coming from the top right side of the evaporator, and the term limit will be two white wires starting from a small device about the shape and size of a small stack of nickles clipped to the copper tube at the top of the evaporator. Both the term limit control white wires and the two black wires from the heater both connect to a single electrical connection. Disconnect the plug, and test for continuity between the two black wires, then the two white wires. If both show a closed circuit, both the heater and term limit or ok. The third and final part of the defrost system, other than the wiring, is the adaptive defrost control, which is located in the fresh food compartment, above the canopy at the top of the fridge. Take your two index fingers, place them in the finger notches on either side of the canopy, against the back wall. Pull down and towards you at these notches and the canopy will slide out. Once y ou slide this canopy out, either tape the door switch closed or unscrew the two light bulbs as they get VERY hot VERY quick. You will see two ¼" screws on the bottom of the exposed control housing, near the back right corner of the fresh food compartment, remove these two screws. Now you will also see a ¼" screw in the middle of the back wall on this housing, as well as two more near the front, behind the control slider scale. Finally, there are two philips screws above the two light bulbs. Remove these, and rest the housing on the top shelf. you will then see the adaptive defrost control, either within a small white plastic box with 6 wires coming out of it, or an exposed small circuit board, both are about 4" square. Grasp the electrical connector, not the wires, and the board/white box, and pull apart. REplace this adaptive defrost control, part #61005988, which you can find at your local appliance parts store. Finally, you can remove the frost with a hair dryer ONLY, do not use any sharp objects to pick at ice/frost. ONce all frost is cleared, reassemble all parts in reverse, plug it back in, reset controls at 5 and 5, and you will be all set.

If you dont see this heavy frost on the evaporator coil, please reply with what you do see on the evaporator.

Posted on Sep 30, 2010

  • 1 more comment 
  • A Fast Local Refrigerator Repair

    Actually it does change a couple of things, besides just the locations of your defrost control. Answer my questions as best as you can, and I will narrow it down. Do you have frost / ice on the floor of the freezer? Do you hear the fan in the freezer blowing?

  • A Fast Local Refrigerator Repair

    The fact you do not hear the freezer fan, coupled with the frost and ice patterns in the air vents, tells me the evaporator fan motor is the likely culprit. The motor number for your refrigerator model is 61004888, which can be purchased at your local appliance parts store. I cant give you step by step directions, but I can tell you that the freezer floor needs to be removed in order to perform this refrigerator repair. I should also warn you that this particular fridge problem is not easy to do even for experienced professionals, so take it slow.



    I hope this will be of help to you, and you will accept my solution

  • A Fast Local Refrigerator Repair

    Couple things to note: a frost free fridge does not need to be manually defrosted. Frost free does not mean that frost will never be present, frost free means you are not required to defrost it manually, as your friend suggested. Secondly, the freezer fan, the compressor, and the condenser fan near the compressor, ALL run simultaneously. My guess is, that if the freezer fan is not being obstructed with any ice to the fan blade, and if it has been off for 2 days there would likely not be any ice, your have an intermittent issue with fan, and it needs to be replaced.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

JCD2290HES Side by Side Refrigerator: my jenn air side by side is freezing everything an...


i have the same problem i clean the coils and work for two weeks and now is freezing need solution thanks

May 16, 2010 | Jenn-Air JCD2290HES Side by Side...

1 Answer

My Jenn-Air JCD2389DE* constantly freezes produce


Hi; Need more info. Does the refridg. cycle on and off during the day. When You say no matter where You set the tstat concerns Me to think that the unit might be
runing all the time. Remember the coldest place in the refridgerator is the bottom. Excluding the freezer compartment. Also are the door gaskets in good condition this will also cause the unit to run more
...alpharome416

Feb 23, 2010 | Refrigerators

1 Answer

My Jenn-air refridgerator model JCD2389GEW is not cooling


turn freezer to higher temp and turn fresh to lower temp this maximizes airflow into the refrigerator. check the door that regulates airflow into fresh side..see if its stuck closed for some reason. good luck! :)

Jun 11, 2009 | Refrigerators

1 Answer

The top freezer temperture varies from freezing to 40 plus?


sounds like you could either have a defrost termanation switch or defrost timer or the motor under the fridge hanging or stopped up.

Nov 26, 2008 | Refrigerators

1 Answer

JENN-AIR REFRIDGERATOR JSD2789AES


HI thanks for your question. remove cover to the compressor relay, check for burnt wires. clean all coils. replace the relay. thanks

Aug 30, 2008 | GE GSS20IEP Side by Side Refrigerator

1 Answer

Manuel - User's Guide


I'm not sure if this will help or not, but the manual number is 12828144A.

I recently purchased the same jen air model and have a problem with everything that is in the vegetable and fruit drawers freezing solid! Does you mother have the same issue?

Jul 24, 2008 | Jenn-Air Refrigerators

1 Answer

Loud buzzing noise from inside Jenn Air 2389G fridge


i don't know jennair specifically being from england.
however, there is often a fan inside the back panel and the noise you heard was the fan hitting ice. the reason now not heard and fridge not working may be that the ice has built up so much the fan is jammed

Jun 25, 2008 | Jenn-Air JCB2388G Side by Side...

1 Answer

REfridgerator Failure


Refridgerator is 5 years old. Simply went out of cooling and freezing. Still makes operating sounds and lights work but losing our freezer full of food is disturbing on a refer only 5 years old.What could be wrong?

Mar 17, 2008 | Jenn-Air JCD2389G Side by Side...

1 Answer

Jenn Air Side by Side Refridgerator


You could have a layer of solid ice at the bottom of your icetray which is binding everything up. Remove ice tray and any ice from the bottom. Reinstall and be careful of the connection on the back of the ice tray, you may have to turn it a little to get it to mesh correctly. refill and try. Good luck.

Jan 08, 2008 | Jenn-Air JCD2389G Side by Side...

Not finding what you are looking for?
Jenn-Air JSD2789GES Side by Side Refrigerator Logo

93 people viewed this question

Ask a Question

Usually answered in minutes!

Top Jenn-Air Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

john h

Level 3 Expert

11057 Answers

Are you a Jenn-Air Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...