Question about HP Business InkJet 2800 Printer

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My HP business inkjet 2800 is producing printouts that are very faded and barely readable. The configuration page prints out only in black and white and indicates that the ink cartridges are all nearly full and that the printhead health is good (although each has exceeded warranty period). What should I do to restore the excellent print quality it had just a week ago?

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  • 78 Answers

The only thing to try is to run the cleaning software from 3-7 times, or until print quality is good. Right click the printer icon in the printer folder, select properties, then at the bottom click preferences. Locate maintainence, and run the clean and follow the instructions. If after 7 times the quality doesn't improve, you will have to replace the printheads. As long as the quality improves with each clean, continue to do so until it is acceptable.

Posted on Sep 30, 2010

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Posted on Jan 02, 2017

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BECAUSE IT CANNOT FIND THE PROPER HARDWARE AND INK. TRY TO PRINT A TEST PAGE, AS WHEN YOU FIRST TEST IT.

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Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

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The best way top get usage info is to print a Configuration page. It will show the print head health, ink levels and recent errors like paper jams and firmware errors.

With the printer on, press the (check mark) select button on the control panel, when "Information Menu" is highlighted, hit select again. Press the Down Arrow button until "Print Configuration Page" is highlighted, then hit the Select button.

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Sounds like one or more of your printheads is worn out. They are designed to be user replaceable, and wear out after a certain amount of usage.

Black is obvious, but if the lines are purplish, your yellow head is bad. If they're greenish, your magenta head is bad. If they're reddish, your cyan head is bad.

Vertical lines are very unusual. Can you scan a printout and post it somewhere that we can look at it?

Jul 30, 2008 | HP Business InkJet 2800 Printer

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Sounds like your driver is sending A4 size documents, and you've got Letter in the drawer. When you do that, it runs out of room on the Letter-size page, since A4 is a tad longer, and has to continue onto a second page. Margins being what they are, the second page is usually blank.

Hope that helps.

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