Question about HP Photosmart C6380 All-In-One InkJet Printer

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My HP Photosmart C6380 keeps saying "offline" via my wireless connection to my laptop. The printer works with my desktop (plugged in). It had been printing via the wireless connection a couple weeks ago. Now, though, despite my Windows 7 attempting to troubleshoot and fix the problem, the problem still persists.

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I use to have netgear16 for my wireless I returned it and got a verizon wireless router and I can't get my printer to print it keeps telling me I'm offline and I think it's because it's still connecte


Not quite sure we got the complete message there- but here goes., You've recently changed routers and now your networked printer is no longer connecting to the network.
1.) remove the driver from your Pc
2.) turn on printer- when ready press menu button , use the arrow keys to navigate and the print switch for enter - select SETUP, then I/O connections/networking, then select Auto-IP enabled, Boot DHCP.
3.) turn off the printer, wait 10 seconds, turn on the printer allow to come to ready
4.)n reinstall the driver, it should search automatically for the printer.

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My printer hp photosmart c6380 wireless printer is offline?


There could be numerous causes for this error message. Because your operating system is not known, I am redirecting to a support page which deals with the specific printer and message "Printer Offline". You will find it here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en&product=3560280&tmp_track_link=ot_search#N4586

After you click on the above link, click on the + next to the version of Windows that you have. Follow the steps given. I would also recommend that you download the print diagnostic utility tool if there is a version that runs with your operating system. (This tool could automatically fix your issue)

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Try this.You may uninstall the printer driver. Restart PC and try loading the printer driver afresh. Hope this solves ur problem.

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* Hows the unit connected to the computer?(USB cale or Network cable or wireless)

Please get back to us with the above information.

:) Dr Tony

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I checked the IP address of the printer on the wireless network and it was different to the IP address the PC was trying to use. So I went into printer properties - printer port and changed the IP address and it started working again.

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Hello,

If the computer is showing you printer offline, then its either the printer cable is faulty or the USB port, so can you change the cable and try a different port?

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1 Answer

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If U have connected ur printer to desktop than U can print through wireless using sharing option. just keep that printer on sharing on Desktop. On laptop in network it will show this printer. if its shared.

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My HP Photosmart C4580 wireless printer will print when the computer is plugged into the printer. However when disconnected it will not print and will say that the printer is offline. How do I make it...


you gotta go into the printers folder in control panel and and right click on you printer icon and then select use printer online ,just to check if you printer has been connected wirelessly properly or not insert the cd and click on add a device and then try to install your printer in the wireless network if you printer is detected then install it and complete the installation ,it means that your printer was not installed but only configured to work on the wireless network thats why you keep getting the printer offline

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the wireless in the printer doesnt go directly to the laptop, it connects to the wireless on your network (your WiFi) the when you install the printer software, it will find it. if you need step by step instructions let me know.

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