Question about Danby 22 in. DDW396 Free-standing Dishwasher

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Danby DDW396W-2 Spray arm won't turn have checked pump, appears to work, spray arm is clean, drain hole clear, lines clear, HELP

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  • Anonymous Jun 27, 2008

    same here, help

  • kylekosik Oct 22, 2008

    My spray arm isn't turning either, I'm looking into it. Pump seems to be working correctly.

  • Ackis May 08, 2009

    Same here... =/

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I have had a similar problem numerous times, a couple of which required manoeuvreing it into a place I could work on it, and a laborious removal of the covers. Each time, up until this current incident, the solution that worked, at least temporarily, was quite simple. The recurrent problem was at least consistent: every 6-8 months I would find that the pump would work but the spray arm was not moving. The solutions always seemed to be something different: once all I needed to do was to prime the pump, other times it seemed like calcium and lime build-up was clogging up the parts so a little C.L.R. got me on my way.

This most current incident was more baffling, as my standard solutions did not work. However, I think I finally got to the root of the problem.

Look inside the dish compartment, to the right, near the top. There are two little nubby holes. Their function is to allow air to enter/exit either the spray arm pump tubing or the water filling tubing. Remove the one zillion screws from the cover to access the innards. Pull off the tubing and unscrew the washer (it will be tight due to the sealant on it). Upon inspection, I found that the air hole for the spray arm pump was clogged with food residue. A tiny screwdriver will clear things out nicely - you should be able to see through it. If you clear it out a little but, but still can't see through it, then I presume you're just going to have the same problem back again.

It is important that this be clear so that the water can displace the air while filling is occurring and allow for good suction. Actually, it looked like a manufacturing flaw - there was still some residual plastic from the original molding on the inside, and food was getting caught on it.

Good luck.

Posted on May 26, 2009

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  • Justine11 Dec 30, 2010

    YOU ROCK! I thought I got a bum-deal on a 2nd hand Danby for $50. The seller said it was near new... looks that way too. Only the sprayer wasn't working. =( Your solution FIXED it! Thank you so very much... my birthday/Christmas present is now running it's first load! WOO!!

  • kea001 Jan 06, 2011

    Rather than go to all the trouble of taking the machine apart, try taking a can of compressed air with an extending pipe up to the 'little nubby holes' and give each a few squirts.

    That's what I did and it solved the problem.

  • deschlong Oct 31, 2014

    Wow, what a blast from the past this is. This dishwasher I talk about finally gave up the ghost around Christmas 2010. I think it flooded the whole top floor of my apartment one final time before I kicked it to the curb. Basically I would need to babysit the thing while it ran so I could catch it in time before it caused a disaster. Well, after a while you get a little lazy and/or begin to trust that it's finally working properly and BAM you're dancing around the kitchen with all the towels you own mopping up dishwasher water at 3am. That said, these things are pretty handy so I picked up another one shortly after. Well I'll be damned if the thing had the same g.d. problem as the first. Poorly engineered I suspect. But there isn't much else on the market for these countertop models. I left that one behind when I moved. It's somebody else's problem now, or more likely in the trash heap with its brother.

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On the arm you have 3 port two spray up one left the other right clean out the once that look like a half dome "this is a water port ' it spray's to the back of the washer .. that how it spins .... the other side as it too take a tiny Tiny screw driver an pick out all the food you can get. turn it on let it run use powder dish soap do this a few time then use c l r on a week or two week bases you might have to do this more then once * do not put plates with food on them in your dishwasher* rinse them first or you can call me to fix it. to came to your home $65 + part an labor have a nice day

Posted on Aug 31, 2012

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Posted on Jan 02, 2017

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If you found this solution helpful, please vote accordingly :-)

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