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Camera lens has not retracted after being switched off. batteries are ok but cannot switch on again

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Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Sep 30, 2010

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Kodak Camera DX 6490 is frozen in the open position and will not respond...open


Does not look good at all. Try this:
remove the battery. Charge the battery, or place another charged battery. Close the battery cover and switch the camera on.
I hope it now will retract the lens.
Most of the time you only can manage to freeze a camera with the lens in that position, when you remove the battery. That is unwise, because the camera does not know in what position the lens is, when you place the battery and switch on.
If the camera was switched out correctly and it could not retract the lens, it could be there is a mechanical problem in the lens barrel, or the motor (steering) is defect.
Sometimes camera's just die too.
I wide you luck while reviving your camera.

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Turns off right after startup chime lens does not retract


This can happen when you use a battery that is almost without charge. Please remove the battery and charge it, before placing it back. Then be careful not to touch the lens, till the camera has a chance to retract it.
After you place the battery the lens should retract.
If the battery is really charged. You should not think it is charged, because you had it on the charger till the light indicated battery full.
There is also a chance you stopped the lens while it was coming out. A sensor detected this. To avoid damage to the lens construction, the camera switched off automatically. Also remove the battery and after a few seconds replace the battery and switch on the camera. Careful you don't touch the lens again.

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This is going to require service / repair at the shop, not something you will be able to correct.

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Zoom lens won't retract on fujifilm f410


Hi,

This indicate that there will be some problem with your camera Lens. Try to follow these steps to resolve the issue:-

1) Switch the camera OFF and then ON again. (May be your camera lens is struggling to extend)
2) Load new or fully charged batteries.

Else your device need service (repair)

Rating the solution is highly appreciated....Good Luck

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Hi-- my canon SX110 won't switch on properly. it keeps telling me there's a lens error and to restart. when this has happened in the past, i've just switched it off and then on again and it's worked. not...


Try removing and replacing batteries to reset the camera. Ensure that batteries are fully charged.

If that does not clear the problem, then the lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
Because of this he lens cannot extend or retract fully, the error is detected and lens error is returned.

Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
If if does not extend tapping gently the back of the camera, and if it does not retract helping lens back in while turning camera respectively on and off.

More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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It takes power for the Lens to retract. Recharge or replace batteries to get the lens to retract.

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I've had the same problem on rare occasion. Usually, I just wait a few seconds, then turn the camera on... wait a few more secs, turn off... repeat as necessary. When all that doesn't work, I've replaced with new batteries & the problem is solved.

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After switching on - the lens extends and retracts repeatedly


I had the same issue and thought me Ebay camera was trash. I put the batteries back on the charger over night and it worked properly in the morning. Looked to be a low power issue, but my lens did look like it was all cocked, grinding and stalling. perhaps the camera reset itself with no batteries in it for a few hours> I was very relieved.

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