Question about Office Equipment & Supplies
Setting up new machine and is always coming up with paper jam and there is not one - have checked the cartridges and they seem ok
unplug the power cable
Press and hold # and 6 on the printer while keeping these two buttons on hold plug the power cable back in . when the screen goes off release the buttons and press the power button to turn the printer on. it ll perform a semiful reset on the printer .
if the issue still persists then unplug the power cable again
Press and hold OK and CANCEL on the printer while keeping these two buttons on hold plug the power cable back in . when the screen goes off release the buttons and press the power button to turn the printer on. If the issue still persists then call hp care they might replace the unit .
Posted on May 26, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
If you have cleared off the paper jammed within then it is possible that errors have crept into the drivers. sometimes the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.
Thank you for using Fixya
Sep 03, 2011 | HP Officejet Pro 8500 Wireless All-In-One...
Oct 08, 2009 | HP Photosmart D7260 Printer
Aug 12, 2009 | HP Officejet 6500 Wireless All-in-One...
Nov 14, 2008 | HP OfficeJet 7130 All-In-One Printer
Dec 09, 2007 | HP OfficeJet 6210 All-In-One InkJet...
539 people viewed this question
Usually answered in minutes!