Question about Janome Memory Craft 10000

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Janome customiser 11000

Hi please help i am losing my hair here!
I have a memorycraft 11000 with customiser 11000 built in.
I had a virus that i had to reinstall my whole computer but luckly i backed up customiser that was pre installed on my computer only once buy dell computers with janome. But when i went back to install customiser it opens up but will not let me upgrade it giving an error like there is no customiser on the system! i think i am missing something like a set up file because when i go to add the program from the CD there is no set up file to do so.
Help what do i do? any advice will be great

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  • missv Jul 11, 2008

    yes it was pre installed on my pc. you see janome had a deal with dell computers you get a free laptop with your memoery craft with customiser pre installed. They said if it messes up that is your problem you cant have the set up files which i think is totally unfair! the programe still works but has now gone back to basics as i cant upgrade without it, but now i have bought the digi pro but thats not the point, its not worth buying it as i already have it just not the set up files. Thhank yuou anyway

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I have had a Janome 11000 for over 2 years and also Customiser. All was very well until a few days ago when I upgraded my computer from Windows 98 to XP.
Where I was seeing small photos of the patterns, I am now seeing the small flower icons. This is annoying. Please help.
I will visit this page tomorrow, hoping you have a solution.
M.P. Maryborough Q'ld

Posted on Oct 16, 2008

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When you backed up you probably only backed up documents. The executable files that make the program work are in program files and folks seldom back up program files. It was pre-installed on your pc? How weird. I believe the only thing you can do now is to go buy Customizer 11000. Check ebay and the yahoogroup sewitsforsale to see if there are any used copies. It's not an expensive program, and frankly, you don't NEED it if you have Embird, which does all Customizer does plus more.
HTH

Posted on Jul 09, 2008

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Posted on Jan 02, 2017

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