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I'm trying to change the keyboard connected to NEC PC9801UV11,because the keyboard is being broken. This system has been installed in my university's machine, but university doesn't have the manual of this NEC PC9801UV11. Could you tell me what kind of keyboard is suitable for this? Or, it would be great help if you could tell me the website where I can get the manual of this system,PC9801UV11. I'm living now in Helsinki,Finland. I'm Japanese. Thank you in advance.

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Please try below steps:



1. The most common problem when faced with a non-working keyboard is an improper connection. Try reconnecting your keyboard, restart your computer and see if that fixes it.
2. Turn off the system. Unplug the keyboard connect and inspect for any bent or broken pins. If the pins are bent, then it is possible to gently straighten them using the tip of a ball point pen or mechanical pencil. If the pins are broken, then replacement of the keyboard may be necessary.
3. Try updating the device driver. Visit the manufactures web site for the latest driver available for your keyboard make and model. While at the manufactures web site. See if there are software patches or updates available for your keyboard. If there are, go ahead and install them as well as the updated driver.
4. If you are using a multi-media type keyboard, be sure to delete the software before installing any new drivers for this type of keyboard. Install the updated driver for the manufactures web site, then re-install the keyboard software. If any software updates or patches are available for your multi-media keyboard, install them at this time. Delete the keyboard software by using Add/Remove Programs (Start>> Control Panel>> Add/Remove Programs). If you receive a prompt asking if you would like to remove all shared files, answer "No to all". Then click OK.


Further steps on this issue:



Disconnect the keyboard from the computer and connect another known working keyboard to it. If this is a PS/2 keyboard and connecting multiple keyboards or a known working keyboard to the computer PS/2 port does not work unfortunately it's likely that the PS/2 port is bad. Because this port is part of the motherboard this will require that you replace the motherboard.

Alternatively if replacing the motherboard is too costly or not an effective solution you could also consider using a USB keyboard if USB ports are available on the computer.

I hope this should resolve the issue.


You can mail me at for any further assistance.




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