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I have Rosetta Stone Version 2.1.2.3A which always worked on my XP Home PC. Didn't use it or some time and now it will not work. Brings up an error report concerning Macromedia Projector malfunction. Don't understand how to set compatibility appropriately if indeed that is even the solution. When I search for compatibility setting options, it does not even offer XP... What happened? What do I do?

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  • 9 more comments 
  • sam7387 Sep 30, 2010

    I am sorry, but I didn't pay $20 for such an obvious solution scenario. I have certainly already removed and reloaded the software before I sent the question. I think the possible flaw in the " former XP compatibility " theory you tabled is that it does not take into account the fact that I, like many others, get regular updates to my operating system, so what may have been a compatibility non-issue in the past is perhaps now newly developmentally problematic? Am I thinking wrong on this? Please reply asap with a deeper dig on the issue. Thanks.

  • sam7387 Sep 30, 2010

    I have Rosetta Stone Version 2.1.2.3A which always worked on my XP Home PC. Didn't use it or some time and now it will not work. Brings up an error report concerning Macromedia Projector malfunction. Don't understand how to set compatibility appropriately if indeed that is even the solution. When I search for compatibility setting options, it does not even offer XP... What happened? What do I do? I have already removed the program, restarted, reloaded the program, restarted, etc, etc...My theory is that there is some incompatibility with some automated Microsoft update of my operating system... How do I rest the compatibility for Rosetta only? When I try to, why does the drop down box have no XP choice? Why will none of the choices given resolve the issue? HELP!

  • sam7387 Sep 30, 2010

    ok as soon as i get home in a few hours I will try that thanks. But nobody seems too interested in the theory that there is a compatibility problem with the old version software for Rosetta and the new updated XP OS!... Your thoughts?

  • sam7387 Oct 01, 2010

    Thanks! Got home from second job in the wee hours of the morning so will be trying your recommendation today... That is interesting to know here cannot be additional compatibility problems with newer versions of XP. Will be back in touch with an update if that worked or not!

  • sam7387 Oct 02, 2010

    K did that. Didn't work...

  • sam7387 Oct 02, 2010

    Okay sorry about that, I guess it was late, and my report was quite incomplete. I will try to provide more detail here...



    I successfully downloaded the free version of the Revo Uninstaller as you recommended.

    I successfully opened Revo and found populated in the list the Rosetta program.

    I successfully selected that and, according to Revo, uninstalled Rosetta.

    Btw, I selected the deep uninstall option which searched for any hidden or unremoved associated files, which Revo searched for and successfully turned up four such files which I successfully deleted using Revo.

    I succesfully restarted my computer.

    I succesfully reloaded the Rosetta program.

    I successfully restarted my computer again.

    Upon reboot, I tried to open the Rosetta program, which was not successful but was exactly as before.

    Here is how it was:

    The Rosetta Run disk I inserted after removing the Application disk successfully prompts Rosetta to open, which brings up a panel with an option to run Rosetta. After successfully selecting this, the ROsetta loading emblem or picture pops up but the program never opens far enough to navigate or interact. Upon looking for the Rosttea icon in the taskbar, it is there but whited out and blank. Upon repeatedly right clicking the taskbar and choosing Task Manager, nothing happens usually and Task Manager does not usually open at this stage. If and when it does, the Task Manager does not show any apparent malfunction with Rosetta such as a not responding message or anything, but the Rosetta program is clearly frozen in some way regardless.

    Then, after a bit, a message comes up on the screen, usually after I get frustrated and end the program, (which requires going to Task Manager if possible or simply waiting for it to end itself), which says that there has been a Macromedia Projector failure and would I like to send a report to Microsoft...

    Here is the exact quote: " Macromedia Projector has encountered a problem and needs to close. We are sorry for the inconvenience. "

  • sam7387 Oct 02, 2010

    Wow okay sounds like we may be onto something... However, how do I know if I am on 32 or 64 bit? How can I tell? Is it possible that an automated OS update would switch me over from 32 to 64? Thanks!

  • sam7387 Oct 03, 2010

    Oh okay, well then it appears that it is 32 not 64... It just says, " Microsoft XP Home Edition Version 2002 Service Pack 3. " What next?

  • sam7387 Oct 03, 2010

    I have antivirus on this computer. I recently did not for quite a while, although web browsing is little to none on this computer but plenty of email. The trouble started before I got the antivirus up and going, so... The antivirus claims that everything is now clean... What do I do?

  • sam7387 Oct 04, 2010

    So suppose it does have a virus?? What can I do?? Can I remove and reload the whole OS? Isn't there some way to clean up the computer? Is the computer shot?? Why does everything else work without a hitch in the world?? Is there any way to know for SURE that I do or do not have a virus?? HELP! I'm freaking out... Thanks...

  • sam7387 Oct 05, 2010

    Okay do you mind if I continue to saty in touch on progress? Fixya advertised a solved or your money back guarantee...

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2 Answers

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Very strange indeed, and this is the same computer, same installation you have always been able to use successfully? Or you tried installing it again and it didn't work? I would suggest you remove it completely from your computer, using a program like Revo Uninstaller (the free version if found here):

http://www.revouninstaller.com/revo_uninstaller_free_download.html


Make sure you get the freeware version, you just have to scroll down the page and click Download below the "Freeware" column. Install that, open it up and you will find Rosetta Stone on the list of programs on your computer. Highlight it, go to UNINSTALL and remove it. This will wipe it out completely.

The try reinstalling from the disc (Rosetta Stone that is) and report back!

Thanks
Tim

Posted on Sep 30, 2010

  • 9 more comments 
  • Tim Grayson
    Tim Grayson Sep 30, 2010

    No, all XP's work the same way from a software point of view, there should be nothing that limits it from working on any XP machine if it works on another....

    As long as it was working on XP before, it will work again, doesn't matter if it is XP original, XP SP 1, SP 2, SP 3, or anything like that.

    Definitely let me know what you find, if it still doesnt work there is more we can do.

    Thanks
    Tim

  • Tim Grayson
    Tim Grayson Oct 01, 2010

    Sounds great, thanks for the update!

    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    So you were able to successfully install Revo uninstaller, opened it up, found Rosetta stone, removed it, and that went smoothly?



    Then you went and loaded the disc in, it appeared to reinstall without issue? Nothing appeared wrong at this point?



    Then you tried to launch Rosetta Stone and that's when you ran into the issue? Does it give you the exact same error as before? Please write down the exact error and put it in your response...


    I need a little more detail than just "tried it, didn't work". Where did you have the problem, what is the actual error you are getting?



    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Wow now that's a description! I am blown away, really, thanks for being so description. I wish more people were half as descriptive as you were. I am researching this now, give me a few minutes and I'll have some solution



    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Hmm ok it looks like this may be an issue for XP 64 bit systems... are you running XP 64 bit now and you used to run 32 bit? That is very different than just an upgraded version of XP, it is basically a whole other system architecture...



    Let me know and I may be able to figure this out... It looks like most people have the same issue you have with 64 bit XP.....



    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Hmm, an automatic update should not do that.. but check what version you are on. Do the following:





  • Click Start, click Run, type sysdm.cpl, and then click OK.

  • Click the General tab. The operating system appears as follows:

    • For a 64-bit version operating system: Microsoft Windows XP Professional x64 Edition Version appears under System.

    • For a 32-bit version operating system: Microsoft Windows XP Professional Version appears under System.

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Actually since you are running Home edition it will not say Professional, but probably Home... but we are looking for the 64 bit or x64 keywords there..



    Tim

  • Tim Grayson
    Tim Grayson Oct 03, 2010

    Wow, very strange indeed. The only other people I can find that have this issue are people that run 64 bit XP... and yours definitely is 32 bit.



    Do you have antivirus on this computer? Have always had it? And it has always been running and updated to your knowledge?



    Thanks

    Tim

  • Tim Grayson
    Tim Grayson Oct 03, 2010

    It honestly sounds like it may be a virus or something on your computer. If you didn't have anti-virus from day 1 on this computer it is very possible that you got an "infection" of a virus, and putting on anti-virus after the fact is not too hot, since most viruses are smart enough to make it so anti-virus can't find them once they are on the system.



    One way to confirm it is your system, and something in the software would be to try and load this Rosetta Stone software on another computer, a friends computer for example (hopefully one with XP although it doesn't have to be, I'd load it on anything and just see if it works) and I bet it works fine....



    Something tells me there are larger things going on with your system that are preventing this software from going on...



    Tim

  • Tim Grayson
    Tim Grayson Oct 04, 2010

    The only way to truly know is to take your hard drive out, attach it to another computer that was set up from the beginning with antivirus and has it updated... Then scan your hard drive from that computer. Yes you can reload the whole OS and that will wipe out the virus for sure. But before you do that make sure I am correct by installing your Rosetta Stone on someone else's computer that has XP or anything newer....



    Tim

  • Tim Grayson
    Tim Grayson Oct 05, 2010

    Yes, that's the idea, please keep me updated...

    Tim

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    Since this software was working before on your computer it only means that its compatible with XP, there's a chance that some p[art of the programs got corrupted so to correct the problem on this one it will be better if we uninstall the software from add/remove program under control panel and restart the computer once done and then run the installation disc for it to reinstall the program and that should correct the problem,

    Posted on Sep 30, 2010

    • Mark Gil
      Mark Gil Sep 30, 2010

      That compatibility issue can really this type of problem now, are you now updated to XP service pack 3? because some software and devices have encounter problem after updating to service pack 3.

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