Question about Pentax Optio E20 Digital Camera

1 Answer

PENTAX OPTIO E20 Digital compact (6MP, 3 years old approx) Lens stuck in extended position Moderate to light use, no other problems to date. Many thanks Tom

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Sep 30, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Pentax Optio E20 will not turn on.


The green light only means the memory card is getting power. That nothing else comes on indicates a serious problem that requires a trip to your local camera shop for help.

Nov 09, 2014 | Pentax Optio Cameras

3 Answers

Optio 555


Hi,

Is the lens totally stuck? Does it even move a little? Did you try to power cycle the camera?

Feb 27, 2008 | Pentax Optio 555 Digital Camera

1 Answer

Pentax Optio S10 - Turning on problem


What kind of shape is your battery in?...old, been charged many times, needs charged, dirty contacts on the battery or inside the camera?

Sep 17, 2009 | Pentax Optio S10 Digital Camera

1 Answer

Spring visible through the lens


Defective Lens Block.
Needs to be replaced.

Aug 15, 2008 | Pentax Optio 555 Digital Camera

1 Answer

Les extended, screen remains black


tuen on camera then press display a few times. it sounds like the display is just turned off. the lens system should be open.

Jan 03, 2008 | Pentax Optio S50 Digital Camera

2 Answers

Pentax Optio S not functioning


I don't know if it would help but try to update the firmware for the camera.

Jan 01, 2008 | Pentax Optio S Digital Camera

2 Answers

Pentax Optio 50 Digital Camera Lens Error


Not really, it sounds like the lens has been bumped while it was extended. Unfortunately, the "buzz" you hear is the gears stripping one another. The only fix is to have the lens assembly replaced, which usually costs upwards of $200. I see this problem at least 3 times a week in my shop.

Oct 27, 2007 | Pentax Optio S50 Digital Camera

1 Answer

Pentax Optio 555 - Fozen with the lens stuck-out


happened to me a couple times & after recharging battery, still stuck, so manually pushed it in when motor was running trying to close it.

Sep 23, 2007 | Pentax Optio 555 Digital Camera

2 Answers

Pentax E10 will not power up ( w/ fresh batteries) !!


hi. me again. flicked the gray lens thing sticking out hard enough with my finger as i got pissy with it and WALLA! it works now. just thought id let you know.

Apr 09, 2007 | Pentax Optio E10 Digital Camera

Not finding what you are looking for?
Pentax Optio E20 Digital Camera Logo

117 people viewed this question

Ask a Question

Usually answered in minutes!

Top Pentax Cameras Experts

kakima

Level 3 Expert

102366 Answers

Greg Cann
Greg Cann

Level 3 Expert

1114 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1667 Answers

Are you a Pentax Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...