Question about Dynex DX-PDVD7 Portable DVD Player

2 Answers

Crack in the screen

Waranty - I was told the a crack in the sceen is not covered. Please foward me any information in the warranty that states that a crack is not covered. I don't know how it crack, could have been temperature difference, but it never was dropped or roughly handled.

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  • pittsfamily2 Dec 04, 2008

    screen is cracked


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Have a wing shaped thing in or on my dvd player.

Posted on Aug 18, 2008

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Hey Petfrnd,

Typically manufacturers may consider problems such as cracked screens accidental or incidental damage, which is not generally covered under a manufacturer's warranty. The warranty itself may not always cite specific examples or explanations of each of the exclusions, and it may often be left to a repair technician to make the final determination on how damages may have occurred.

If you have lost your original owner's manual and documentation, you may always obtain a replacement copy by visiting Dynex's website, or by following this link:

Remember that if you are unsure of what is covered and what is not, you can always contact Dynex directly for more information or speak with a Geek Squad® agent at your local Best Buy™ store for further assistance.

Hope this helps you out.

Go Ahead. Use Us.

Posted on May 28, 2008

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The thing in the middle that holds the disc moves up and down. What do I do?

Does it still have waranty? I would take it back to the place purchased or send it back to the company for repair or replacement. If it is old or out of waranty I would consider whether it would be worth repair costs or just buy a new one if it is less expensive to buy new or used... I could be wrong but unless there is a screw in the top or the bottom to tighten it down (and if so be careful not to tighten it too tight) and there could also be a screw under the cover but be sure it is out of waranty before taking the cover off even to check that would void the waranty. Hopefully it is something that simple or it is under warantee and can be replaced. Sorry couldn't be much more help.

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The fault is with its video processor section. If the set is in waranty period, it will be best for you either get it repaired by its authorised service center, of replaced it by an other one. The second stated will be best, rather than get it repaired as it is new.

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Our coby portable DVD player pauses automatically at every couple sceens

It sounds if maybe there is a problem with the laser inside of the dvd player. It is nothing that can be fixed unless under warranty by the manufacturer.

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I just took my Portable Disney Princess DVD player to Best Buy and they told me that the lens needs to be replaced but they wouldn't have the parts. It is still under the manufacturers warranty and I just...

Best Buy won't fix things that are covered under manufacturer's warranty. To fix this, you need to find the manufacturer of your portable DVD player and contact their warranty department.

This information is in the instruction manual that came with the portable DVD player.

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How do I make screen brighter?

You can't brighten the screen. If it looks really dim or dark, that means there is something wrong with that unit. The warranty is 90 days from the date of purchase, however, Memorex does have some out of warranty options. Call the tech support line at 800-919-3647 for more information.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please post a comment if you need additional assistance so that I can help you further.

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Battery wont charge

Well actually it charges while plugged in even when running. but yes not draining it all the way and then charging it fully will decrease the batteries life. So they will not last as long if you take care and charge them properly. Durabrand is actually a walmart brand, made only for walmart. These dvd players are actually outsourced through Lennox. Here is the warranty info you can still have it repaired if it is out of warranty as stated:
Supplier Warranty: We warrant this product to be free from defects in material and workmanship under normal use for a period of 1 year after purchase, and we will repair it free of charge or replace it at no charge, should it become defective under this warranty, providing you submit proof of purchase (sales slip) with the set. During the initial 1 year period after original purchase, we will service the set that is returned to LENOXX ELECTRONICS CORP., prepaid, at no charge. After the initial 1 year period expires, we will exchange, at no charge, any part that is defective, but will charge for the cost of labor, return postage paid by Lenoxx.This warranty does not apply to any product which has been subject to misuse, neglect or accident. This warranty does not cover a broken cord or cabinet. UNDER NO CIRCUMSTANCES WILL LENOXX ELECTRONICS CORP. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The following charges apply to repairs beyond the warranty period: $ 30.00. Be sure to pack carefully and return postage paid insured together with your money order (personal checks will not be accepted) and sales receipt to: LENOXX ELECTRONICS CORP., 35 Brunswick Avenue, Edison, N.J. 08817, usa
You could try and contact them for a new battery but their are alot of rip off reports because of no way to contact them. Thats what you run into with these "low price" brands. Unfortunately you save money right away and it will cost you in the long run.
Thank you,

Jul 02, 2009 | Durabrand PDV-709

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This is a quote from the CyberHome Manual: Limited Warranty

1. WHAT DOES THIS WARRANTY COVER? This warranty covers any defects or malfunctions in your new CyberHome DVD player/recorder/writer or accessories.

2. HOW LONG IS THE PERIOD OF COVERAGE? This warranty is valid for service as follows: Three (3) months no charge for labor and up to one (1) year for parts from the date of purchase.


LABOR: If the product is determined to be defective within three (3) months of the date of purchase, CyberHome will repair or replace it at no charge. After the three (3) months has expired, you will be responsible for any labor charges.

PARTS: If service is being performed by a CyberHome technician, the cost of parts is covered for up to one (1) year from the date of purchase. CyberHome will not repair or replace defective parts unless the work is performed by a CyberHome technician.

Proof of purchase that is evidence in the form of a bill of sale or a receipted invoice must be provided at the time service is requested in order to receive warranty service.

4. WHAT DOES THIS WARRANTY NOT COVER? Any damage or problem that results from misuse, abuse, or an act of God (such as flood) are not covered. This warranty does not permit recovery of consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

5. HOW DO YOU GET SERVICE? You must be issued a Return Merchandise Authorization (RMA) number by CyberHome's Customer Service Center. to receive an RMA, contact customer service at 1-888-302-2727 or email customer service at Upon receipt of an RMA number, you must the the product back, postage prepaid to:

CyberHome Service Center
48350 Fremont Blvd.
Fremont, CA 94538

The RMA # must be visible on the outside of the package in order for CyberHome to accept delivery of the returned product.

6. HOW DOES STATE LAW APPLY? This warranty gives you specific legal rights and you may also have other rights which vary from state to state.




Periodic changes are made to our warranty. Please contact customer service or visit our website at: for the latest information regarding your product or warranty.

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Screen flutters when playing dvds with loud hum.plays cds ok with no hum with cover closed an screen turned off.

Unfortunately, there is nothing you can do about a problem like you're describing. The unit needs to be repaired or exchanged. If you're still within the warranty period, (the original warranty from the manufacturer or an extended warranty you purchased from the retailer) contact the relevant party to arrange repair or an exchange.

If you feel this solution doesn't deserve a good rating, please let me know why so that I may assist you better. If there is anything more I can do to help, I will!

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Black oval spot on screen when turned on

The LCD screens are built with a over-cover of a plastic film and the LCD is inside the cover. Any damage on the LCD glass will not be felt physically on the outside of the screen. So, chances are your LCD is cracked if you find a spider web or a liquid spill effect visible.

Dec 26, 2008 | Haier Portable DVD Player PDVD7

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My dvd player will not hold a charge so I thought it might need a new battery. Where can I get one?

The only store I found that sold this at some point was Walmart. I went to the site where I found warranty information for this manufactuer and model # (see below for warranty details). Now here's the problem:
The website and phone number for the manufacturer no longer exist. I tried the website first and it linked me to some other website. I tried to call the number provided and an operator came on claiming something about an international directory ... At this point, I'm not sure what Walmart could do, if that is indeed where the system was purchased from. You may be out of luck on this one. Let me know what you find out

Supplier Warranty: CyberHome warrants this DVD Player and accessories against defects in material or workmanship as follows: LABOR: If this product is determined to be defective within Three (3) Months of the date of purchase, CyberHome will repair or replace it at no charge. CyberHome reserves the option to repair or replace the product. After the warranty period expires, the customer will be responsible for all labor charges. PARTS: CyberHome will supply new or rebuilt replacement parts in exchange for defective parts for a period of One (1) Year after the date of purchase. The customer will be responsible for the cost of parts after the warranty period expires. Additionally, products purchased at the CyberHome Online Store carry a 30-day satisfaction guarantee and may be returned (in original packaging with all accessories included) within 30 days of purchase for a full refund, less shipping charges. Other return/refund terms may be offered by other retailers. Check with your retailer for more information. Warranty Service Proof of purchase in the form of a bill of sale or receipted invoice that is evidence that the unit is within the warranty period must be presented to obtain warranty service. This warranty is invalid in the event that the factory-applied serial number has been altered or removed from the product. Before returning a product for warranty service, you must first receive an RMA (Return Material Authorization) number from a Customer Service Representative at CyberHome, either online at or by phone at (888) 302-2727. After the RMA number has been obtained, ship the product to the CyberHome Service Center in it's original packaging (or packaging that offers equal protection) with the RMA number clearly visible. A replacement will be shipped after the defective merchandise is received. The customer is responsible for shipping costs to the Service Center, while CyberHome will cover return shipping to the customer. Service Center Address: CyberHome Entertainment Service Center 48455 Fremont Boulevard Fremont, CA. USA 94538 (888) 302-2727 Limitations This warranty does not cover customer instruction, installation or setup adjustments. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by CyberHome to service this product. This warranty does not cover products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. CyberHome shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on this product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the extent of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Warranties and specifications are subject to change without prior notice. Please contact the below number or review our web site at for the latest information regarding your warranty.

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