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Anonymous
Anonymous Posted on Sep 30, 2010
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I can't connect to the internet because it asks for a password and I don't know what it is. How can I remove the password? Thanks

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  • 4 more comments 
  • Anonymous Sep 30, 2010

    Actually now that my son shows me the problem - I see the error msg is "restricted by parental controls", enter your PIN. My son doesn't know what this PIN should be. Thanks

  • Anonymous Sep 30, 2010

    OK. I have the Enquiry Number from my sons DSi. Can you give us a master key based on this?
    Thanks.

  • Anonymous Sep 30, 2010

    The error msg shows he can't get to the internet due to parental lock. To change the parental lock I need a password to into this area.
    My son is 10 and it appears he set the parental lock himself quite a while ago. He now cannot remember the answer to the secret question either.
    It appears to me that this all needs cancelling out so there is no password (parental or otherwise) and then I can setup his DSi to use our wireless internet connection. To this I can give him the password. Thanks.

  • Anonymous Sep 30, 2010

    All of this is on the DSi, not the computer.
    I can see how that the DSi operations manual says to phone Nintendo and obtain a master key. I guess you cannot supply this to me ???
    The nintendo contact number is a US-based number and I am in Australia. Can you call with our Enquiry Number ?

  • Anonymous Sep 30, 2010

    Thanks for your feedback. I'll give that a go.
    Cheers.

  • Anonymous Sep 30, 2010

    Thanks very much. Great service, very prompt and polite. I would definitely use the service again.
    Cheers.

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Anonymous

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  • Master 1,932 Answers
  • Posted on Sep 30, 2010
Anonymous
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Hi,
Please follow the below things
1.On the PIN input screen, select I Forgot. 2.On the next screen, enter the answer to your secret question.If you successfully answer the secret question, proceed with editing your Parental Controls settings. 3.If you forgot the secret answer there will option below "I Forgot "4.Check Inquiry Number - Please call Nintendo Customer Service at 1-800-255-3700 and provide the inquiry number shown here, and the date that is set on your Nintendo DSi. You will then be issued a master key. 5.Tap OK 6.Enter the master key and select OK.
Now it will get unlocked.
Thank You

Catalin Turcu

Catalin Turcu

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  • Master 4,924 Answers
  • Posted on Sep 30, 2010
Catalin Turcu
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The password is the same you use when you connect the computer ..is the one you have from the provider..this is happening only in case you use a dsl modem to connect ..probably by a phone line ..just phone to the provider and identify yourself and ask for the password and id again if you do not know that ...if the connection contract is on someone else name ask him cause it has to know them ..

  • 4 more comments 
  • Catalin Turcu
    Catalin Turcu Sep 30, 2010

    yeah this is an alternative to the problem ...but only if you have the parental control ...

  • Catalin Turcu
    Catalin Turcu Sep 30, 2010

    there should not be a master key ... there is only the password or the number ...and if it is a dsl..it should be a ID and a password for to log on to internet ..

  • Catalin Turcu
    Catalin Turcu Sep 30, 2010

    try to see if the parental control is installed as a program ...
    Look into the control panel on add remove software ...or ask him how and what software has installed ..and remove the program ..If it is installed into the modem ..just reset the modem ..insert the disk to configure it again ..and will be like new..
    if it is a software into teh computer ..point it ..and remove it from control panel ..add rem software ..
    there has to be a way to redo it ..cause if it was done from the computer is either into the modem settings or a software into the computer ..and in this case can be removed..
    In the worse case if it is a resistant program just reinstall the operating system

  • Catalin Turcu
    Catalin Turcu Sep 30, 2010

    I'm sorry ..I'm in Europe ..and I can not and the company will not permit me either ...but where is a number there is a email too ..take a look on the make and model ..and go to the manufacturer page ..and contact them on the customer support ..and let them know what s the issue...I advice you not to provide any numbers or personal ID until asked ..
    http://www.nintendo.com.au/support/index...
    this is about all I can do in this case..we are just a technical support site ..not any manufacturer related..

  • Anonymous Jan 01, 2011

    you are an idiot
    forget the modem- this is about the dsi as a unit, not the modem.
    you don't have any expertise in this area so go and help mislead other people.

  • Anonymous Jan 01, 2011

    No!!

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Anonymous

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  • Posted on Oct 06, 2012

SOURCE: access point

the password is the ID code on your dsl router.

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