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Hi when i insert my 3 mobile sim card into my NEW samsung e1310B phone, it comes up with "sim crash" what does this mean and how can i fix it? I tried putting my sim in another phone and it works perfectly. and my dad's telstra sim works in the samsung phone, but the 3 sim won't! PLEASE HELP!! thank so much jen

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  • jbierbaum Sep 30, 2010

    thank you so much for your help!
    this answers my question perfectly
    thanks so much!

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  • Cell Phones Master
  • 19,396 Answers

Hi Munchjen. The problem is due to an issue between certain 3G SIM cards and different modelsSamsung phones.

Your Dad's Telstra SIM is probably a 2G, but the funny thing is that this phone is supposed to work with 3G. It is some of the 3G features in 3 cards that make them not supported by several Samsung phones, this happens because an IC used in he phone does not support 3 cards or because the firmware version does not support the feature.

You need to replace the phone with one that fully supports 3 network. Other repairs like replacing the IC or re flashing the phone may solve the problem, but I think that the first solution is the best one.

If you think that this solution is helpful, then please do not forget to accept the solution. All the best.

Ginko.

Posted on Sep 30, 2010

  • Ginko
    Ginko Sep 30, 2010

    Hi.

    You are welcome. Sorry about the trouble with the 3 SIM. Have a great day.

    Ginko.

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