On my radio in the dock area there is a round that carries the antenna signal that round piece has broke loose and pushed up into the radio. I called sirius, and they told me they don't repair radios that I would have to purchase a new one. Do you know where I can get this one repaired? Thanks...
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Is it "Aquiring Signal" or "Antenna Not Detected"? It could be the antenna, the dock, or the radio itself. For whatever reason, the Sportster 5 seems more fragile in the dock connections. TSS Radio has a repair guy who can fix this issue. You can reach him via email at firstname.lastname@example.org
Get a new dock if you think its the dock. If that doesn't fix it, then your dock connector has a broken solder joint from years of wear and tear. It's common, and a very easy repair. Just resolder the connector to the board.
ensure the connection into the receiver/dock is not loose. Also check the antenna wire to ensure there are not any places where the wire has become chaffed. Its not uncommon for the antennas to go bad also.
I had the same problem. If your radio is a kit and not factory installed in your vehicle it could be the magnetic antenna on top of your car. I had mine for about two years and from moving the radio around, or docking and undocking it, the wire from the antenna broke. It was not cut all the way through but it was enough to cause it to loose the signal. Check your antenna where it plugs into the back of the unit.
I had the problem of "acquiring signal" after years of working. The fix is simple. The connectors on the base unit that plug into the sportster, and the antenna connector on the rear of the base get slightly oxidized. Buy radio shack electronic contact cleaner (in a can) and spray a very small amount on the male connectors (both the antenna plug and the male to female connector that is in the dock itself. Plug the antenna in and out several times and swirl it. Place the unit into the dock and remove it several times. You will likely find the signal problem is solved. You usually dont need a new antenna, but simply a clean set of contacts. Sat signals are very very suseptible to the slightest impacts. Good luck!
If you bought it within a year, it should be under OEM warranty. If it has been longer than a year, but shorter than two years, and you bought it with Visa, MC, or American Express, you probably qualify for extended warranty protection from your credit card company.
Sirius does not stand behind their products, There is no out of warranty repair for their radios, and they do not offer sites for repair. Seems like this is a definite problem with this model. Their solution is to buy a new radio,(with all the new-docking,boombox etc) accessories. also they charge $75.00 to change to the new radio.I liked my sportster 1 because of the FM modulator. It just had to be centrally located and all the radios in my home picked it up(no docking) the new radios require $50.00 docking stations for each stereo location and radio location, unless you bring a boombox everywhere, and the sound isn't the same. I feel there should be a class action lawsuit against Sirius for these reasons and I might look into it. What do all you think?
Satellite radio antennas do tend to fail sometimes. In the early days of Sirius/XM they were made a lot better, but now I've had problems with them a lot more frequently. If the antenna is plugged in securely and it still shows the 'antenna' error code, you most likely need to replace your antenna.
It is possible that something else along the antenna signal path is causing your problem - Sometimes the antenna connections in the dock or the receiver itself can cause the issue, but most likely it is the antenna.