Question about HP DeskJet 920c InkJet Printer

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Cartridges do not move

When I turned the power off and moved the cartridges manually, I found a small spring unattached and I can't see where it would go.

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  • festival Jun 01, 2008

    Thank you, but I've bought a new printer.



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Here's a site where you can find a list of springs in your printer and diagrams of where they go.

Posted on May 31, 2008


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Posted on Jan 02, 2017


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1 Answer

IP4300 print head does not move so I can remove cartridges.

try turning off the printer and after that try to move the print head. See if it moves. If it doesn't you have to remove the case(it snaps on, there are little arrows on the bottom that show you where the clips are). After you remove the case there is a spring actioned thingy that parks itself right beneath the head, pull it an it should be easy after that.

Nov 21, 2011 | Canon PIXMA Office Equipment & Supplies

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How do I move the carriage to the place I can remove the ink cartridges? I have tried pushing and release the stop button but carriage does not move. Epson CX7400 printer

you need to go into the menu on the printer and go to change cartridge lift the flap and the ink holder will move so you can access it

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Mar 28, 2011 | Office Equipment & Supplies

1 Answer

Ink cartridges will not move in place error # 1200

Lexmark X4270 Error 1200 Fix - Click here for document link

1. Unplug printer from wall and remove power supply.

2. Unplug any phone lines or USB cords connected.

3. Remove printer attachments, paper trays and phone.

Figure 1 - Printer paper holder and completed print tray

4. Lift the front cover of the printer and remove the white rubber bar by pulling the blue lever on right towards you.

Figure 2 - Top view of printer showing the white rubber feed bar with purple attachment

5. Remove the screws underneath the front cover (6 screws), back of printer (2 screws), and bottom of printer (1). View the images below to find where to remove the screws.

Figure 3 - Top view of printer showing which screws to remove.

5. Cont...

Figure 5 - Bottom view of printer. Image on left is cover to screw. Gently remove ribbon cable to reveal the gold screw beneath

6. Flip the front cover open and gently lift the top of the printer cover. Keep front cover open.

7. Remove the ink cartridges out of their carriage.

Figure 6 - Displays ink cartridge carriage with ink cartridges removed.
Caution: Electrical hazard. Keep hand and metal pieces clear of board or any other electrical wires or parts.

NOTICE: The ink cartridges are all the way to one end. If the X4270 is plugged in, the cartridge carrier is stuck and doesn't move. After further investigation a noticeable small black plastic lever is preventing the ink cartridges from moving. Photo below shows lever up and down (cartridges already moved in image below).

Figure 7 - Shows inside of X4270 and the lever that causes error #1200. Image on left displays lever up. Image on right displays lever down.

8. Push lever down clockwise so it is flush with plastic wall. Refer to image on right in Figure 6.

9. Lift the front cover open (if not already open) and plug in the X4270. Cartridges should move to center as if preparing for replacement.

10. Unplug the X4270 and remove power supply.

11. Remove bottom assembly carefully.

Figure 8 - Displays bottom assembly with lever and spring
Note: The cause of this problem is the spring slides out of place over time, probably because of ink shed on one end of its loop and loop attachment.

Figure 9 - Displays loop attachment

12. Place spring in loop attachment and use hot tip of heated tool to melt top of loop attachment to prevent further errors. Melt top of loop attachment similar of that to a mushroom top.

Figure 10 - Displays fix for jammed carriage.

13. Reattach the lever to the bottom assembly and slide back into place inside the X4270.

14. Plug in and check if operational.

15. Reassemble X4270 using steps 3-7.

Jan 31, 2011 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

How do I replace the ink cartridge when it will not center when I lift the lid


Since you are not able to find the carriage ( which holds the cartridges ) in center position, Try to move the carriage manually to center. Make sure the printer is On or you can turn it off and move it to center and replace the cartridges.

Also, follow the steps given below as well.

  1. Remove the color ink cartridge.
    • Open the printer access door. For printers with LCDs, follow the instructions on the LCD screen.
    • Wait until the printhead is idle and silent, then pinch the latch on the color ink cartridge with your thumb and forefinger and lift it out of the printhead.


      IMPORTANT: Make sure you are using KODAK Ink Cartridges. Your KODAK All-in-One Printer is designed to work with KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of either non-Kodak brand ink cartridges or refilled ink cartridges. To purchase KODAK Ink Cartridges, go to Kodak's Web site, then to KODAK Store.

  2. Check the two electrical contacts on the ink cartridge for small marks, which should appear if the cartridge was installed correctly.

    If the electrical contacts do not have small marks:

    • Reinstall the ink cartridge, making sure you press down on it until it clicks into position.


    • Remove the color ink cartridge, then check the two electrical contacts on the ink cartridge again for small marks. Repeat if necessary.
    • Reinstall the ink cartridge.

  3. Close the printer access door. For printers with LCDs, follow the instructions on the LCD screen.
If the error condition continues, power cycle the printer:
  1. Turn off the printer.
  2. Disconnect the power cord from the back of the printer.
  3. Wait five seconds.
  4. Connect the power cord to the printer.
  5. Turn on the printer.
If the error is resolved, upgrade the firmware for your printer:
  1. Locate and select the firmware download for your printer.
  2. Follow the instructions to install the firmware.
If the error continues,try contacting the Kodak Tech support by clicking on contact us.

Thank you for contacting FixYa

*Please rate this solution with Thumbs Up

Nov 26, 2010 | Kodak ESP5250 All-In-One InkJet Printer

2 Answers

Cartridge Jammed Error 5100 Bob

This is what the service manual says for that error:

Printing position compensation failed
Cause: Carriage movement prevented by one of the following.
Damaged or deformed carriage shaft.
Insufficient grease.
Solution: Replace the carriage shaft.
Replace the deformed parts.
Apply more grease.

Cause: Bi-directional print displacement compensation failed because the carriage motor is out of step, or
some similar reason.
Solution: Replace the carriage motor.

Home position error
Cause: Tried to stop the carriage unit that has been moving or to move the carriage unit at a pause by force.
Solution: Do not touch the carriage unit other than the carriage at the cartridge replacement position.

Cause: Foreign body in carriage section.
Solution: Open flatbed ***’y and remove the foreign body.

Cause: Loose carriage belt.
Solution: Replace the carriage unit.

Cause: Carriage motor does not work.
Solution: Switch Power OFF/ON.
Replace the carriage motor.

Cause: The position of the carriage cannot be detected (due to smears on the carriage encoder film or a MAIN
board failure).
Solution: Switch Power OFF/ON.
Wipe the carriage encoder film with a cloth moistened with alcohol.
Replace the carriage unit.
Replace the carriage encoder film.
Replace the MAIN board.

Jan 01, 2010 | Canon PIXMA MP130 All-In-One InkJet...

1 Answer

Cartridges do not Move & the Printer Shut Downs Automatically

tell if the cartridge iss moving a litle or is totaly bloched

Sep 06, 2009 | Canon Pixma iP6210D InkJet Photo Printer

2 Answers

Error 5100 canon mp470

Service error 5100 is displayed

Cause: Movement of the Cartridge Holder is blocked.
Action: Clear the paper jam or foreign object that is preventing the Cartridge Holder from moving, cancel printing from your computer, then turn OFF the machine and turn it back ON again.
With power off, move the cartridge holders manually
reseat the cartridges. Then power back on.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jan 10, 2009 | Canon Office Equipment & Supplies

1 Answer

Problems with dell all-in-one 920 printer

1. turn off the printer
2. remove power cable.
3. move ink cartridges to center manually
4. clean the metallic rod with kleenex or WD40 if required
5. Make sure that lids are properly snapped in for ink cartridges.
6. Connect power cable and try again to print

let me know if that works

Nov 11, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

How do I manually center the ink cartridges on my A960 ?

The ink cartridge had jammed the carrier and prevented it from moving. I stuck my little finger in the bottom of the carrier, pushed the cartridge up a bit, freed the carrier and was able to move it manually. I replaced the cartridge and all the messages went away. The printer now works as it should. Must have been a bad cartridge.

Nov 10, 2008 | Dell A960 All-In-One InkJet Printer

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