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Shipping damage ??? SH-S203N won't recognize CD or DVD when inserted

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  • Dick K May 26, 2008

    Thanks for trying.

    1, The Sata Drive was recognized by the computer.

    2, Was able to update the firmware.

    3, Suspect a hardware failure on the drive pc board or laser sub-component.

    4, Most cost effective solution is to just replace the drive.

    **** K.

  • Suresh babu
    Suresh babu May 11, 2010

    Hi,

    If your computer is new, its better to replace them instead of troubleshooting.

    Take care


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Like steveaug stated it is always better to have them replace or make a claim to the shipping company. but if it is to late, you should have a back up disk or you can go to the manufacturer's website and download the proper or updated drivers and install them on your system. Because it sounds like they may have not been installed. If you are running windows XP check the device manager to make sure that the devices are recognized. The other solution might be that the small power cables inside the tower could have come loose during shipping, just open the tower case and make sure that the power cables are connected snuggly.

Posted on May 26, 2008

  •  Bobby
    Bobby May 26, 2008

    ok so the drivers updated ok and that did not change anything? Worse case scenario is that the cd/dvd drive is bad and you do have to replace it, but they are not that expensive. Your sata hard drive was detected, everything was detected and installed fine in the device manager. Run a diagnostic test on your system through the troubleshooting console and see if anything comes up first. Then report back to see if any errors were reported, lets exhaust all options before you go out and buy a new dc/dvd drive please.

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