Question about Arris SURFboard SB5120 Modem

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Every nite around 2:30 to 2:45 am the modem goes offline all by itself or thats how it appears. The power and pc/activity lites stay on but thats all. It says on the screen that a connectativety event has occurred and my system is not connected to the internet. I have to take the power line out of the modem and replace TWICE every time before it will reconnect. Then it is fine until 2:30am. Local COX people previously stated that the account shows none of this activity in the record. I'm at a lost. I think I will go purchase another modem and see what happens. What do you suggest? Thanks

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I would suggest to get a different modem. Now, I do work for Clear internet and we do maintenance at those times so I would first check to see if any maintenance is going on then try to get a new modem. If it is not the modem after the new one, it is something with your internet provider. Hope this helps you!

Posted on Sep 30, 2010

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