Question about HP OfficeJet k60xi InkJet Printer

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My HP Officejet K69xi has an error saying i've installed different color cartridge. But I've been using this color cartridge and suddenly its having this error

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Try a different cartridge

Posted on Sep 30, 2010

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I bought all new cartridges, inserted them the way they were removed, but message board still says defected cartridges. how to install ink properly and make error message disappear?


Here is a video from HP explaining the process. IF you followed this procedure and are getting errors, then you may have bigger issues. I am assuming you are using genuine HP ink, not remanufactured or refilled cartridges.
Replacing Cartridges for HP Officejet Pro 8600 All in One Printer Series...

Aug 31, 2016 | HP Officejet Pro 8600 Plus e-All-in-One -...

1 Answer

I was given an Officejet 7410 All-in-one and told 'Black ink is OK. Color not so good. When I turned it on (not connected to the computer, it's wireless.) I got the 'error Remove and check...


The cartridge u are using must be HP97 (color)...

As for the solution;

1. Open up the door (cartridge will be centered)

2. Unplug the power cord

3. Pull out the cartridge

4. Wipe out the cartridge circuit part with soft tissue or paper towel.

5. And put it back

6. Plug the power again.

If above method is not working, then it has to do with cartridge problem..
(circuit part may be short most likely, especially when you used competible or refilled cartridge)

For next time, try easier way to save your $$.
http://www.youtube.com/watch?v=ubmHgAtHUds



Jul 11, 2011 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Hi, I replaced the black ink cartridge on my HP Officejet 5610-All-in-One successfully but the Tri-color cartridge (HP 57) clicks into place but the machine won't accept it and says Error. Please advise,...


1.check the tri color remove it from the printer then use clean cloth to clean the mess on memory chip like dust.
2. put it back into printer then try a sample page to print
3. if still don't work re-instal the software to refresh all cartridges u replace

Feb 10, 2010 | HP Officejet 5610 All-In-One InkJet...

3 Answers

J4580 Print Cartridge Problem:[Tri-Color]Refer to Device Documen.


hi i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work . thanx

Jul 27, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

HP J4500 color cartridge error


Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...

May 31, 2009 | HP OfficeJet J4580 All-In-One Laser...

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Print cartridge problem : [Tri- color]


Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

I just installed a new black ink. The error message keeps on saying wrong color cartridge installed. I replaced with the correct one for my officejet v40. Black 15.


did you try changing the color cartridge too? I had problems with ink cartridges that were not HP cartridges.( not made by HP but some other co.)

Dec 05, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

HP Officejet 5510 - Replacing Ink Cartridge


this should work for all 5500 hp printers i hope this helps you out richard from chicago i just noticed you have the wrong cartage you need hp 57 color that will make all the difference :-) HP Officejet 5500 series All-in-One model Black cartridge Color cartridge HP Officejet 5505 HP 56 HP 57 HP Officejet 5508 HP 56 HP 57 HP Officejet 5515 HP 56 HP 57 HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v HP 56 HP 57 HP Officejet 5600 series Replacing the print cartridges
  1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door c00034766.jpg
  2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge c00034767.jpg NOTE: It is normal to see ink buildup in the print cartridge slots.
  3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape c00034768.jpg
  4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge c00034769.jpg
  5. Close the print-carriage access door.
Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
  1. When the message displays, press OK . The HP Officejet will print an alignment page.
  2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
  3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Mar 18, 2008 | HP Officejet 5510 All-In-One Thermal...

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