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Kenmore washer door locks and wont open and water ddoes not drain out.

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UNPLUG unit before attempting repair The unit is designed to not let the door open when water is in the drum.If the drain pump runs but does not drain start by removing the front lower panel their are 3 small screws down by the floor on the lower panel.You will then see the drain pump right there in the middle,place a shallow pan under the front of the pump and crack open the pump cap/strainer by turning counter clockwise to let out some water repeat until water is drained from tub.Then completely remove cap/strainer and check for debris that could be clogging the pump. Also you can reach up by the door lock and feel a plastic ring, if you pull down towards the floor on the ring it will unlock the door manually. Replace the pump cap by aligning marks and put in a small amount of water in the tub then run a drain spin cycle Hopefully it will drain properly if not damage has happened to the pump impeller and it will have to be replaced .Hope this Helps Good Luck

Posted on Sep 30, 2010

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Posted on Jan 02, 2017

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1 Answer

Wont drain..door locked..what do l do?


put drain hose below water level when empty should spin

Apr 17, 2015 | Washing Machines

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Locked lite is on machine wont work


Hello,

If in addation to the light being on and the door is actually locked the most likely problem will be because not all the water drained out of the washer.... the door lock is tied into the water level sensors in the washer and until the water level sensor determines that water has drained it will not unlock the door. The usual reason the water hasnt drained is because the filter screen on the drain pump is built up with debris and the water can not drain,This tip i wrote will tell ya how to take apart the washer to access the pumpo and clean the fliter screen.
http://www1.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after


GENE

Oct 02, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

I have a Kenmore HE washing machine that is stuck in the locked positon. I read and followed the troubleshooting manual that came with the washer but no success. Any suggestions?


Hello,
The leading reason the door wont unlock is because not all the water has drained out of the washer so the water level switch wont tell the computer all the water is out so go ahead and unlock the door.Its fairly easy to check and see if their is something caught in the pump filter not allowing all the water to drain.

The info in this link http://www.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after will tell ya how to check and see if that is the case.

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Aug 18, 2011 | Kenmore Elite 45986 Front Load Washer

1 Answer

The door wont open . I have tried to put it on for a cycle and you can here the the water for around 5 seconds then it stops and does nothing.


Check and make sure your pump or filter is not clogged, then next I would suspect you have a faulty door lock mechanism
More common issues with the door lock.
Is water hooked up to the washer?

The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer

http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer

Jun 10, 2011 | Washing Machines

1 Answer

My Kenmore frontload HE washer is control lock mode. Just got a new job after being laid off for 2 years. Help I have no money.


if the door is still locked and there is water in there use a wet dry shop vac and attach it to the end of the drain hose to remove the water once the water is removed then the lock should release and the door open if this works then you may need to check the drain pump and remove all the hoses to the pump and look for any obstructions that may be blocking or resticting the pump.

Nov 02, 2010 | Kenmore 43142 Front Load Washer

1 Answer

Kenmore Elite HE4 won't start


Top 10 front-load washer problems

1)Water fill problem: water took more than 10 minutes to fill to desired level sometimes indicated as a LF/IE or long fill/inlet error. Water valve screens clogged, hoses kinked, low water pressure, unpaid water bill. Check hose, clean screens.
2)Excessive vibration: noisy,roar, knocking noises. Bad damper,bearing or broken trunnion. no error code
3)Dispenser drawer open/detergent in wrong compartment: washer will not operate with drawer open or cleaning products in wrong compartment.
4)Washer won't drain: clogged pump/filter, slow or clogged drain usually indicated as a LD/DE, if a code is given (long drain/drain error) Clear pump of objects
5)Drum overfilled: usually caused by sediment in the water level pressure sensing tube going up to the main control.Find it and blow out the sediment, re-secure pump out water and retry.
6)Door open, Door not latched, clothes/objects keeping door from completely closing. Tighten door latch, add washers if nesessary to make good contact and close door tighter in case of leaks.Note some models send a signal to the motor and another to the control letting both know the door is secure before proceeding, corrosion gets into the lid lock and the door can be locked and the control is ready but the motor ain't getting the message.
7)Cold water does not enter washer: hoses connected backwards. Oops.
8)Over-sudsing: Wrong Detergent, too much detergent, detergent in wrong dispensing drawer, turbidity monitors pick up particles in the water and judge soil content then the washer allows for extra time to wash the clothes, if the wrong detergent is in there the machine thinks that is too much and declares a suds error. On some models a suds detect is determined by the motor over amping, most machines will try a few mini loads to correct the problem. Remove detergent, retry
9)Locked motor: error LE,loose connection,broken wire/hallsensor, motor overheated/failed.
10)Water heating error, hE, the thermister/heater is out.

Feb 06, 2010 | Kenmore Elite HE4 Electric Dryer

2 Answers

Door is locked code F21 wont run or cycle or empty water


First check your washer plug to see if the connections are tightly screwed. Next check your filter if you haven't for long.

Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you hv drained unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out

How abt a nice rating for the free help? Thnks

Jan 13, 2010 | Kenmore HE2 Plus Front Load Washer

1 Answer

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1 Answer

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is there water in it .it may be that it cant drain so wont cancel because you would open door and water would spill out.if no drain check an clean pump.also so times pump seams as tho working[makes noise/voltage presant,but under a load wont work.use my advise and explore.God bless,tom

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1 Answer

46462


Hi I would advise you to check the door inter lock if is full of water you can drain it from the outlet hose into a basin then open the door and check the interlock

Jun 28, 2008 | Kenmore 46462 Front Load Washer

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