Question about LG Xenon GR500 Cell Phone

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One time i was sliding my LG Xenon open, and the screen section of the phone became disconnected with the keyboard part! the only thing connecting the two parts together is what seems a thin piece of foil. Also, a small metallic part that seemed to have helped connect the 2 parts has fallen out. After observing it, it seems that the reason my phone has fallen apart was because to mechanisms that seem to make the screen section slide has disconnected with the keyboard part.Everything else is still intact, and my phone still works (I can still turn it on, use the touch screen and keyboard,etc.), but i would rather have it intact. I really dont want to spend money on fixing it or buying a new one if i have to, so could you please help? thank you!

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  • 270 Answers

Manufacturer's warranty against defects are usually one year.
If you are inside this time period, then you can take this phone to a service dealer and get it repaired or replaced.
It is a very competitive business. So take advantage of thi opportunity.
If you are outside of the warranty period, check your plan to see it it provides you with damage or loss coverage. A lot of people do not realize they are being charged for this extra protection and often don't use it.

As for the description of the problem, thank you for being very detailed.
Special tools and procedures are needed for type of repair that can not be provided via this forum.

good luck and don't forget to vote!!!

Posted on Sep 30, 2010

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Posted on Jan 02, 2017

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1 Answer

When I open the keypad to use the keyboard, the phone screen stays in the vertical position rather than flipping to the horizontal position. what to do??


The flex cable of your phone between the keyboard and screen may be disconnected or needs to be replaced, which enables the screen flips when the keyboard is brought up. The best step here is to take it to the LG repair shop and get it mended. Though you can it is difficult to repair it yourself, you can use appropriate screwdrivers for the screws of the phone, find the flex cable and fix it. Close the phone just the way you opened it.

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The problem can be with the flex cable between your keyboard and your screen. Get it checked at a repair shop.

Thanks!

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1 Answer

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i had the same problem, and i just used the good old-fashioned 'turn the phone off, leave it for five minutes, and turn it back on.' good luck ! and if you're with rogers, im pretty sure they'll replace your phone .

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not good... looks like the guide is not syncing with the phone to tell it it's open. Might have to get it repaired

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MAYBE, you slid it too fast and broke the FLEX cable

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