I purchased a dehumidifier for our basement last year. Everything has worked wonderfully until now. Lately it just runs and runs (it is not in "continuous mode") and the retention bucket is empty. So I take the bucket out, reposition it, turn the unit on and off, remove and clean the air filter, and reset the humidity to 45%. Error codes of P1 and P2 randomly show up on the screen at different times and I can't figure out what's wrong. I've learned from this site that it may be an electrical problem, but the unit has been plugged directly into the wall in the same outlet it's been in for the last year... Oh yes, the owner's manual doesn't list possible error codes and how to resolve the situation, either. I would greatly appreciate any help anyone can provide! :)
Danby's Consumer Help Line (1-800-263-2629) is always busy. So, I called their General number: 419-425-8627. The receptionist transferred my call to their Service dept. My call was answered in 2 minutes.
The Service Rep. described the following code for my dehumidifier model (DDR657EE):
P1 = Defrosting: the unit will go into Defrost mode periodically to ensure that the parts are working at the right operating temperature. It should be in Defrost (P1) mode for only a brief period of time. If the unit is in Defrost (P1) mode continuously for a couple of hours (or more), then you should call Danby Service for further assistance.
He had no documentation of a P2 code for my model.
He also described other General Codes (applicable to most Dehumidifier/Humidifier models):
E1 = Not enough water
E2 = Not draining
E3 = Water temperature too cool
E4 = Overflow Switch activated
E6 / E7 = Problem with Temperature Sensor
I hope that helps.
Posted on May 19, 2009
P1 is code for defrosting. Once it's done defrosting it should start operating normally again.
Posted on May 30, 2008
If you get the error P1 it is because it is in defrost mode and and if it lasts for a long time clean your filter. If it is clogged not enough airflow can circulate and causes it to freeze up and if it is frozen and the filter is clogged not enough air can pass to thaw it out.
Posted on Apr 06, 2010
P2 code means the bucket is full
Posted on Oct 05, 2009
Or that the bucket is not installed correctly.
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P2 code on mine means the filter needs to be cleaned.
Posted on Jun 21, 2013
Ok here it is. When the Danby goes on defrost mode pls do not forget to drain the bottom plug, once done reset your Danby and start et voila
Posted on Jun 08, 2016
Where is the bottom plug?
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SOURCE: P1 error
Your question needs to be answered in 3 parts:
1) As per the manual for my Danby Dehumidifier (Model DDR657EE), the unit may not turn on immediately when powered On (it may take a several minutes). So, generally, it would be normal in your case.
2) Danby's Consumer Help Line (1-800-263-2629) is always busy. So, I called their General number: 419-425-8627. The receptionist transferred my call to their Service dept. My call was answered in 2 minutes.
The Service Rep. described the following code for my dehumidifier model (DDR657EE):
P1 = Defrosting: the unit will go into Defrost mode periodically to ensure that the parts are working at the right operating temperature. It should be in Defrost (P1) mode for only a brief period of time. If the unit is in Defrost (P1) mode continuously for a couple of hours (or more), then you should call Danby Service for further assistance.
He had no documentation of a P2 code for my model.
He also described other General Codes (applicable to most Dehumidifier/Humidifier models):
E1 = Not enough water
E2 = Not draining
E3 = Water temperature too cool
E4 = Overflow Switch activated
E6 / E7 = Problem with Temperature Sensor
So, generally, if you see P1 periodically (for brief periods), then it would be normal.
3) Since your unit keeps running (continuously) and there is no water in the bucket, then you should call Danby ServiceI for additional assistance - it seems defective for this reason.
I hope that helps.
Posted on May 22, 2009
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Posted on Jan 02, 2017
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Hi,
There
are many reasons why a dehumidifier will not work or collect water.
Here
is a tip that I wrote to help people to figure out what is going
wrong with their dehumidifier
Dehumidifier
is running but no water is in bucket
heatman101
][][][][][][][][][][][][][][
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Thank you HandyAlGoode!
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