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The following is based on an assumption that you are referring to Sony-Ericsson w995 cellphone and that you are in need of an unlock code.
Let me give you a little background and then some solutions. This is generic because I don't know your carrier. I'm using ATT as an example.
Phones are naturally unlocked, but a service provider might lock them
When originally manufactured, all GSM cell phones are unlocked. That is, they can be used with any SIM from any cellphone service provider - always assuming, of course, that the cellphone service provider has compatible GSM service on the same frequency bands that the phone can operate on.
Most cell phone service providers electronically 'lock' the phone so that it can only be used with their service. There are obvious reasons why they choose to do this - in particular, to force you to pay what are usually very high roaming charges when you take your phone out of their network and use it elsewhere in the world.
Fortunately, this locking is reversible. With some phones, it is possible to simply enter an unlocking password code into the phone and it is immediately then unlocked. Other phones need to be connected up to a special unlocking data terminal.
Your phone has to be unlocked by the carrier. LG, Motorola, Sony Ericsson, Nokia and most of their ilk, will not give consumers the unlock codes but don't despair.
A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your carrier. For example, if you have AT&T to unlock your SIM card, you can obtain your phone's PUK code from AT&T by:
? logging in to your my wireless Account online ? using their Technical Support Chat ? calling Customer Care at 1-800-331-0500
To get your phone's PUK code online from ATT:
? Log in to your my wireless Account. ? Select My Services under My Account. ? From the My Services screen, select My Phone/Device. ? Select Unblock SIM Card. ? The Unblock SIM screen will display your PUK code.
Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.
Note: If you enter the wrong ATT PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."
There are three other ways to unlock a phone:
? The carrier will unlock the phone for you at one of its retail outlets; ? You can do it yourself by clicking on this link Free Unlock Codes , ? Pay $3.89 at the following website: www.theunlockshack.com/. I have absolutely no affiliation or relationship with The Unlock Shack or its principals.
I trust that this is helpful and solves your problem. All the best
First I would try a different charger for it, often the metal contacts inside the chargers can corrode just a little bit and prevent the electricity from charging your ipod and sometimes they just bend from general wear and tear. If the problem is not in the charger, then it is with your ipod itself. Unless you are familiar with opening and working on electronics yourself it would be easier to send it back to apple describing the problem and have them fix it. They usually have no problem with this (as they want to keep their customers faithful) unless the cause can be linked to product abuse.
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons simultaneously
until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to
repeat this step.
If the above steps did not work, try connecting iPod to a power
adapter and plug the power adapter into an electrical outlet, or connect
iPod to your computer. Make sure the computer is turned on and isn't
set to go to sleep.
If you are still unable to reset your iPod, use only one finger from
one hand to press the Center (Select) button, and one finger from the
other hand to press the Menu button.
the best way to unlock the iPod is to plug it into the original computer that it was set up with,, go into your iTunes screen and when you unplug the iPod from the computer it will no longer be locked. then go into your ' preference ' settings and select OFF the lock and this will disable the lock function.
if that does not work then you can restore the iPod to the factory settings --- now this will erase all songs on the iPod - but you should be able to download all your songs back onto it from your iTunes page on your computer.
There are other, more technical, ways to do it, but if you don't know what you're doing you'll break your ipod so I'll stick to the safe and easy official method:-
Connect your ipod to your host pc and run the itunes software. Click on the "restore" button (in some versions of the software it's labelled "reset to factory settings"); this will reset your ipod to the way it was when you first got it out of the box. You'll then have to re-sync all of your music back onto the device and if you have a jailbroken model you'll have to reapply the jailbreak.
If you want to see the alternative methods, then just search "ipod touch password reset". Some of them claim to reset the password only without having to start all over again but some owners report that their machines simply don't work afterwards.
Hope this has helped you, please take a brief moment to rate my reply.