Just over 1 year old. Hardly used. Fed through 8 pages of bank statements (2 at a time) and there was a electrical bang and it threw the circuit. Switched the main back on but the thing is dead. What do you advise? I bought it from Officeworks on 17.4.07. I note that it has 3 years warranty on cutters but only 1 year on machine. Help! Janet
Shredders need oil. You must oil the cutters every 500 or so pages or jams like this one will cause the blades to seize. If you haven't been oiling it at least monthly when not using it, it will also jam in the manner you describe. Care and feeding of a shredder is very important. Also, its considered a non-warranty repair if the oiling is not being done. However, call Fellowes directly to see what you can work out.
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I own a Fellowes PS 60 shredder.
It could be that the sensor has trash or it is sensing something. Check it carefully if you see trash/debris cleanit with a Q-Tip or air blower - !DO NOT USE ANY WATER OR SOLVENT! -
First unplug shredder. You can remove the top and start removing paper. It can be quite time consuming. I can't remember if this model uses plastic paper strippers or not. If it does, they may have broken when the shredder jammed. They strip the paper from the cutters.
there is a sensor that detects paper in front of it to turn on the shredder mech. it is probably covered with paper dust so the machine constantly thinks there is paper being shredded. give it a clean with a qtip moistened with isopropyl alcohol - make sure the shredder is unplugged first.
Either there is a piece of paper that is jammed where the paper in sensor is located, or there is paper fibers covering the paper in sensor, or the paper in sensor is defective.
The paper in sensor is usually located in the center of the shredder where you place your paper. Once you locate your sensor, you can try blowing it out with a can of air that is used to clean your keyboard out.
Since the opening for the paper or the Thoat width is 9", the switch should be close to 4.5" towards the center.
To try to help you located the sensor, take a piece of 8 1/2 " x 11 paper and fold it in 1/2 Long ways. This will place a crease in the middle of the paper. With the power off, or unplugged, place the paper in the shredder and look around where the middle of the paper (crease) lines up in the shredder. You might need a flashlight to help you located it. It will either look like a slot, or a little black lever.
Hopefully you will be able to blow the sensor out and clean it.