Question about Sony Playstation 3 (PS3) Console

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When i turn one my ps3 it says to to get technical support in different languages it also has a red back round

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Hi this is down to hardware failure switch it off then if you remove the little plastic cover where the hard driver is and undo the blue screw holding the hard drive in place then you need to slide the hard drive down not pull it out yet you need to slide it up or down first then you can pull it out, when its out switch the ps3 on then off again then unplug it refit the hard drive and put the screw back in and the cover then plug it all in and give it a try hopefully that will solve your problem, if not the chances are you need a new hard drive.

let me know if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks
refps31

Posted on Sep 29, 2010

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1 Answer

My ps3 turns on then it quickly goes to a red screen with many different languages that reads " A serious error has occurred contact technical support for assistance". Can u please help me solve...


This is a very common error it is actually called the red screen of death!

It happens because the CPU has burnt out - now both of them can burn out the GPU and the CPU and if this happens you get the yellow light.

But this means that you need to stop the heat build up you can send it in to do this or you can use a good repair guide to fix it like this one HERE

Jun 28, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

When I turn my ps3 on it goes straight on to a red page and says a serious error has occured contact technical support for assistance in different languages. What shall I do?


Dear, before you get in touch with Sony technical support you may want to try to use the PS3 recovery options.
The PS3 stores a copy of firmware drivers on the hard-drive and will reload any corrupt files. To access the recovery menu, do this:
  1. Make sure the PS3 is turned off
  2. Press and hold the power button on the PS3 it will power on then power off.
  3. When it's off press and hold the power button again until you hear two consecutive beeps. When you hear the double beeps immediately take your finger off the power button (if your system turns off before you get a double beep just try again and hold the button, it should double beep the 2nd time you try)
  4. It will ask for the controller to be connected via the USB cable,
  5. Turn on the controller and you will have access to the menu.
Be aware that you might lose all of your previously saved data.
Thank you for using Fixya and for rating my solution if you find it helpful.
Peter_Rei

Aug 02, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Trying to hook up new Playstation 3. red screen comes up with all different languages. it says, A serious error has occured contact technical support


This is usually a a "nand flash" corruption error which is pretty bad im afraid. You will be lucky if you ever get the PS3 working again without it having a new motherboard fitted.

Jul 28, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Serious error on my ps3


heres a solution, ASK 4 SUPPORT!!!!1!1!111!!

May 15, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Ps3 show red screen serious error


i just turned on my ps3 today and there was a red screen that said " there was a serious error and i need to call technical support for assistance" in different languages. it wont let me do anything else it just stays in that screen. I cant even go to my menu. Please if anybody has any advice write back!!!!!!!!

Jul 10, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on ps3 its a red screen that says eror occured


check on the ps3 and if an orange light is flashing then you have the "flash of death"  its the same thing as the rings of death on the xbox 360 you are going to need to go get it repaired its about 40-60 bucks not sure.  you can also reset the whole thing by hold the power button in the front down and hold for about 30-40 secs if that doesn't work the its option 1 or you should get it check out before going to get it fixed

Apr 28, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 is broken


okay if the problem persists every time you turn your system on, try holding the on button on the front of the console down until you hear a second beep. that will reset the system. if the system turns on without the screen, back up your data onto an external hard drive, and reinstall the ps3 through the settings menu. the reason that you are getting this error is either because of faulty hardware or software. so we are going to try the software approach first, if this doesn't work, please message me back saying if it did or not.

Apr 22, 2009 | Sony Playstation 3 (PS3) Console

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