Question about Canon ImageCLASS MF4370dn Laser All-in-One Printer
Hi. You may try following these troubleshooting steps from Canon:
1. Open the ADF cover.
2. Look for any obstructions. *Make sure the black plastic flag sensor is in the up position.
3. Close the ADF cover.
4. Open the ADF and check for possible obstructions in the ADF area.
5. Close the ADF.
Turn the power switch off and then back on again.
Posted on Sep 30, 2010
Not sure if the information in this excerpt from a review on Amazon.com will help, but it might:
I was a little disappointed. This printer didn't turn out to be everything I thought it would be, which is why I only gave it 4 stars. First of all, you must know Windows Fax & Scan does not work with this printer. That is the let down of the year to me, but it's not Canon's fault... not necessarily. Turns out WF&S only uses WIA scanning drivers and this printer uses TWAIN. Thanks Microsoft. The computer never directly communicates with the printer, so the faxing is treated like printing. As a result, the faxing portion of the software doesn't work with it either.
This printer DOES come with software for scanning. It's burried on the CD, and you must explore the CD to find it. I believe it's only for the PC, however.As the other poster said, I searched all over for the scanning software I thought I installed. Turns out it was just a driver. I own Adobe Photoshop and Acrobat, so it's not much of a concern for me. They are both TWAIN compatible by the way. One thing I don't like about this printer is the need to press the scan button prior to scanning. This is not very convenient for a network printer. It's even worse if you have a long way to go to get back to your PC. By the time you get there, the thing may have gone back into power saving mode.
I've seen good reports on Canon's support, so you might try contacting them to see if they have a settings or updated driver remedy for this problem. Here's their site:
Didn't see this problem reported on the net, so it could possibly be a corrupted driver- not sure.
Good luck, and hope this helps.
Posted on Sep 29, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
You can specify the method for restarting scanning of documents when a paper jam occurs in the feeder.
For information on the optional products required to use this function, see "Optional Products Required for Each Function."
Details of each item are shown below.
[From 1st Page]: If a paper jam occurs in the feeder, scanning starts again from the first page of the document. [From Stopped Original]: If a paper jam occurs in the feeder, scanning starts again from the page of the document scanning was interrupted.
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