Question about Rival 38501 Smart Pot 5-Quart

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My crockpot burns food, even food that is still frozen when put in the crockpot. I made a pot roast in my crockpot and it was frozen in the beginning. I added two cups of frozen broth and set the crockpot on low - 10 hours. After seven hours the liquid was mostly gone, the roast was overcooked and dry, and the top of the meat was slightly burned. This is the third time this has happened. Actually, it has never cooked something in the timeframe recommended without burning. What am I doing wrong?

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Your crockpot heat unit is overheating. Return it to the store you purchased it at or contact the manufacturer. My Rival did that and I contacted the company and they sent me a new one.

Posted on Oct 03, 2010

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How do you cook a roast with potatoes and carrots


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Yes, about 3 cups of liquid works well for me. Check occasionally that it's not drying out.

Charlie

Aug 31, 2009 | Crock Pots & Slow Cookers

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I just put some precooked, still warm food in my crockpot. I tried to set the control to warm so I could serve later. Can't get warm to turn on. How can I?


To better diagnose your problem I need more information. Does your crockpot have a light that indicates when your heating element is ON? If so, increase the temp of the crock pot knob to find out if the LED light comes on at all. (you may also wish to make sure the unit is plugged in and the outlet is working properly.)

Since all crockpots work using a temp sensor, it could be that the temp of the food is still warm enough that the crockpot thermostat is not calling for additional heat to maintain the temperature. If you can, remove the crockpot liner and let the unit cool somewhat to allow the thermostat to return to room temp and reset.

If this doesnt solve your problem, chances are that the sensor/thermostat may be faulty or one of the circuits to the heating element may have overheated causing a wire to become disconnected or burn out. Appliances can wear out with use or age and even power surges can 'fry' delicate circuitry.

May 18, 2009 | Rival 38601 Smart Pot 6-Quart

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When cooking a crockpot roast, do i put my carrots and potatoes in, in the beginning or at the end. it's going to be cooking for 8-10 hours! thanks


I always put my carrots and potatoes in first with my seasoning and the amount of water/broth I am using. Then I put my roast on top with its seasoning. Works great this way.

Apr 12, 2009 | Elite Crock Pots & Slow Cookers

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Rival 38501 Lid



To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com


iF YOU NEED PARTS CONTACT THE FOLLOWING SELLERS:

Rival Crock Pot Replacement Parts from MarBeck.com

Crock Pot Replacement Parts | Slow Cooker ...

Nov 03, 2008 | Rival 38601 Smart Pot 6-Quart

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Need plastic handle on Rival Crockpot lid.


I am Jo Anne Gomez who posted original problem and thought the problem was resolved with husband putting on a knob he found at the hardware store. Just wanted to let you all know that the handle we thought would solve the problem DID NOT....after he replaced the knob and we did another roast in it the lid totally shattered after we'd cooked another roast (luckily the glass did not get into the food), however, this is just a BAD PROBLEM and these lids should ALL be recalled. I have seen, just recently, the exact same crock pot and lid being sold for much less. I think that these crock pots should not even be sold but taken off the market to prevent lawsuits or horrible problems. Just wanted to let you know our solution did not work and Rival was not helpful at all.

Jun 23, 2008 | Rival 38601 Smart Pot 6-Quart

1 Answer

Everything overcooks except beans


HI BETTE...I USED THIS ITEM FOR THE 1ST TIME TODAY...I DECIDED TO TRY IT AT A TIME WHEN I WOULD BE HOME TO OBSERVE THE PROCESS...I USED THE FROZEN BANQUET CROCKPOT CHICKEN WITH POTATOES, VEGGIES & SAUCE FOR MY 1ST EXPERIMENT...INSTRUCTIONS : SET ON LOW FOR 8-10 HOURS...AFTER LESS THAN 4 HRS, THE SAUCE WAS BURNING/STICKING TO THE SIDES OF THE CROCK POT AND THE VEGGIES WERE MUSH...IT WAS BUBBLING UP LIKE IT WAS ON THE HIGHEST SETTING ON THE STOVE TOP...I CALLED RIVAL ( 800.323.9519 ) AND SPOKE TO MARIO IN CUSTOMER SERVICE...HE DID SOME EXPLAINING ABOUT THE HEATING ELEMENTS BEING ON THE BOTTOM AND THE SIDES OF THE HEATING BASE AND SUGGESTED TO CUT ALL SLOW COOKER RECIPE TIMES IN HALF, INCLUDING THE RECIPE BOOK THAT CAME WITH THE CROCKPOT...I'M GOING TO TRY THIS AGAIN WITH ANOTHER FROZEN BANQUET CROCK POT PRODUCT ($6.00) , I'LL REDUCE THE COOKING TIME AND INCREASE THE ADDED WATER...I'M NOT GOING TO USE AN EXPENSIVE CUT OF MEAT UNTIL I GET THE HANG OF THIS "SMART" POT...I'VE ALWAYS USED THE OLD FASHIONED TYPE SLOW COOKER WHERE IT WAS SLOW EVEN ON THE HI SETTING !!! GOOD LUCK, VALERIE M. 1/11/07

Nov 28, 2006 | Rival 38601 Smart Pot 6-Quart

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