Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
If this only happens when you are copying.
1. Your scanner glass is dirty. Open the lid, use windex to clean the flatbed. Look on the left side. You should see a strip of glass, with the scanner sitting under it. This strip is used when the document feed is being used. Make sure it is clean. Most common problem is getting a little whiteout or the sticky residue from scotch tape on this glass, which causes lines down your copies.
Clean it with alcohol which will dissolve the sticky stuff and the whiteout.
If this does not solve the problem, the CCD scanner in your machine might be going bad.
Posted on Dec 30, 2007
Open te lid and look at the glass. You have dirt or white-out or something on the thin strip of glass to the left. Clean that glass!
Posted on Jan 15, 2009
I just called Brothers product support and found out that these machines WILL NOT scan or copy or do anything until the ink cartridges have been replaced. So there is no other solution.
Posted on Jul 28, 2009
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