Question about Magellan eXplorist 500 GPS Receiver

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Topo map purchase for a magellan gps

I purchased a topo map for ontario canada from mapsend website and downloaded it to my explorist 500 le....everything there is question is friend bought the exact same gps and i thought i would be able to put that map onto his unit....but it says a map security error...does this mean it was a one time download?.. and will it only load onto my unit?

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  • DTAH Jun 26, 2008

    I bought a Magellan XL and then added an SD card with Topo maps installed. I lost the unit with the maps inside... I bought a new unit and thought that I would be able to copy the maps from my PC over to a new SD card, but I got the same message.

    So I called Next Destination, the Magellan distributer here in Australia, who basically told me it was tough luck and that if the insurance company was not going to pay for it I had to fork out $400 for another card. Of course the insurance company is not going to fork out for software and despite the rep claiming that it was a piece of hardware, it is hard to argue that a 512mb card's hardware value is $400.

    You would have thought that they would be able to charge a small fee for a new card if you had proof of purachase in such instances, but nope.

  • unhappygps Jul 30, 2008

    The problem is the software you download is fixed to the serial number. I have a similar issue with the exception that the original unit I purchased died and had to be replaced. Now I am getting the run around on receiving new software fixed with the new unit serial number. What a joke Magellan is, I will never purchase another product from them.

  • patcolasante Sep 22, 2008

    exact same problem.The unit I purchased died and the topo map of Ontario that I bought will not work on replacement unit. Five calls and 3 emails later and Magellan still will not transfer the map to the replacement unit

  • Satech May 14, 2009

    I have an Explorist 500LE I thought I would get around all the problems with Magellan map send and just buy the Magellan Topo Maps Canada SD card.

    Well it seems that the clever people at Magellan have made this difficult as well. The SD card comes up with the same security errors as the map send program.

    I understand that it is necessary to put in some type of protection, but this is just BS. I am technically literate and followed all the directions on the SD card package, the GPS was new from the box.



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The information below was sent to me from Magellan support, What it sounds like to me is that you can only have one unit serial number tied to the software on your pc at a time. I haven't tried it so I can't confirm that it works, but it may be worth giving it a try. Hello, I understand that your wanting information on the compatibility of your Explorist 500 LE with your Topo Canada disk. Yes, your unit is compatible. You should get three attempts to change the serial number in MapSend Manager to link the maps with your Explorist. If you've already used the maps with three other serial numbers the program won't allow you to change it again, it will stay linked to the third serial number used. To change the serial number open MapSend Manager, go to User Profile - Edit - change. Have the unit plugged in then click Detect ID to change the serial number. (Note: MapSend will automatically drop the first and last number of the serial number, that's okay) I hope that this information was helpful. If you have any additional questions, you can contact us at the below number to speak with a representative. We'll be more than happy to help you out! Thanks! Angela
Magellan Resolution Team
Support: 800-707-9971
International: +1 909 394 5000

Posted on Oct 22, 2008

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Posted on Jun 04, 2008


Forget it

Posted on Jun 02, 2008

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