Question about NorStar Lands Phones

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We have a Compact ICS 4.0 with five lines. The first two lines are lit up as if someone is using them but we've reset all the phones and they're still lit up. Is there a solution to this?

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  • NorStar Master
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They're tied up in the system the best way to clear them is to unplug the power cord to the CICS and re- plug it in. The system will take about 10 seconds or so to fully boot up.

Posted on Sep 29, 2010

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How to change the prime telepone for a phone line


Programming2.gif is done on 7310, 7324 and 7316 type sets.
Enter programming2.gif by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming2.gif.
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the display should say trunk/line use
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display should say line type:public
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Your phone is designed for a PBX (Private Branch Exchange) unit like the Compact ICS or the 6x16 TCU that was at the office. It is not compatible with regular POTS lines or standard home lines.

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1 Answer

Nortel Compact ICS 4


Hi Yolanda,
You did not mension what type of voicemail you have installed with the phone system so I'm assuming it is also a Norstar.
To record your Primary Greeting:
1. Press " Feature 9 8 1 "
2. Enter your password ( Default is 0000 )
3. Press " OK or * "
4. Press " Admin or 8 "
5. Press " Greet or 2 "
6. Press " Record or 1 "
7 Press " Prime or 1 "
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1 Answer

Two lines stay lit


I suspect someone disabled lines 3 and 4 on these phones.

To re-enable these lines:

1. Press PROGRAM
2. Press *
3. Press #.
4. Enter one digit on the keypad for the line number.
2=L2
3=L3
4=L4
5. Press 0 to turn the line off, or 1 to turn the line on.
6. Press Trnsfer. You will hear a confirmation ring if you entered the data correctly.

Alternately, you may have only plugged the line into the L1/L2 jack on the back. This phone does not take a 4-line jack, but instead takes two 2-line jacks.

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1 Answer

Compatability Issue?


What port is the line in? You will have to look in system programming under maintenance. Look and see if the port is enabled or not?

Nov 06, 2007 | NorStar M7208 Corded Phone

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