Question about Dell 5100cn Laser Printer

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Is ti possible to reset the imaging drum counter for DELL 5100cn printer ?

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No, but you can find a replacement chip for the unit online, and replace if the image quality was not too bad before it locked you out. The chip is on the side of the drum unit and is easy to replace. It looks like a 1-inch diameter brown circle.

Posted on Sep 29, 2010

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I have a Dell 1700 printer - it was showing an error and when i pressed the green button it printed a help guide. This said that i needed to replace the imaging drum and it would no longer print until this...


After you replace the imaging drum, you should reset the imaging drum's counter. To
reset the counter, press and hold the Cancel button until all lights flash in sequence.

May 03, 2011 | Dell 1700 Laser Printer

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I've getting the "Replace transfer roller" message


  1. reset count in printer menu
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Mar 15, 2011 | Dell 5100cn Laser Printer

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Put in new drum and is still flashing replace drum


After you replace the imaging drum, you should reset the imaging drum's counter. To
reset the counter, press and hold the Cancel button until all lights flash in sequence.

Nov 15, 2010 | Dell 1700n Laser Printer

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Photoconductor kit? Dell 1700 printer


The photoconductor kit is another word for the drum or imaging drum. All three words refer to the same part.

Here is a link from the Dell site for this model.
http://accessories.us.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=dhs&sku=310-5404

Once you replace the drum, the printer has to be manually reset. If this is not done, the printer will continue to give this print out. By resetting it, the counter is set back to zero. The drum is good for around 30k prints.

From the Online Manual for the 1700, to reset the counter:
http://support.dell.com/support/edocs/systems/1700n/en/index.htm#online_documentation

To reset the counter, press and hold the Cancel button until all lights flash in sequence.

NOTICE: Resetting the imaging drum's counter without replacing the imaging drum may damage your printer and void your warranty.

Jun 18, 2010 | Dell 1700n Laser Printer

1 Answer

I replaced the Imaging Durm,but the light is still flashing w/ the error light. It's a Dell 1720dn Service Tag 25MS7D1


Did you reset the counter?
After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button cancel_button_0.jpg until all lights flash in sequence.

I hope this helps.

Cindy Wells

May 20, 2010 | Dell 1720dn Laser Printer

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Is transfer roller available separately. dell only sells it with imaging drum


it does work we have both models and the transfer rollers are interchangeable between the 5100 and 5110.

Oct 02, 2009 | Dell 5110cn Laser Printer

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Dell 5100cn won't print yellow. No error messages except "replace imaging drum soon". Replaced yellow cartridge, cleaned yellow, etc. Still not working

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After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button until all lights flash in sequence.

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