Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Copier quality Hello, When fax are sent the receiver of the fax cant not read the fax. Its almost looks like the fax was printed on a machine with low toner. Also the copies are coming out when light. Its almost like the lamp is going or maybe the scanner part. The machine is 2.5 yrs old with about 105K copies on it. Someone also told me that the power supply is going since sometime the machine works fine but now the problem is getting worse. I am not sure whether to replace the unit or try to repair it.

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Hi,

Most fax machines would have a resolution selector to vary clarity of transmitted documents. The same would also hold true for scanning jobs. I would discount the possibility of the power supply since everything works except for the quality of the copy/fax. If the printer still works OK (quality of print out) then it is the scanner's availability to copy that is the issue. With current prices of all in one printers (fax/scanner), purchase of a new unit might be more practical not only in terms of cost but in downtime.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on May 25, 2008

  • Louie  Role
    Louie Role May 25, 2008

    Hi again,

    I was made to understand that in your particular machine, there is a resolution button marked so located bottom left of the display. The higher the resolution (dpi), the better the quality of the scan/fax. But of course may take more time processing/sending.

    Additionally, you may want to try and clean the CVT glass. If there are screws retaining said glass and they can be removed, it may also provide you access to clean the lamp and any mirrors that may be present.


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