Question about HP (377402-B21) CD-RW/DVD-ROM Combo Drive

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Sometimes failed to read dvd or cd,its seem like got not enough power for detecting whether cd or dvd.also sometimes works as normal

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The lens of the drive may need to be cleaned with a dry, disc type cleaner, non-water based. I suggest the "Maxell" brand lens cleaner, you can find them at Walgreens for about $8 bucks.

Hope this helps. :)

Posted on Sep 29, 2010

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Get another burner

Posted on Sep 29, 2010

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1 Answer

Cannot play dvd or connot red dvd


If this was having problems or seemed slower than normal it may have been slowly failing on you. You may be able to read a commercial dvd or a cd still. The cd should read if the dvd won't most of the time a it doesn't need as high an accuracy on the moving parts. The head goes slowly out of alignment with use until it stops reading. The dvd require a lot more accuracy than a cd which is why the cd will still sometimes work. If it is something else with the unit, it may not even be recognized by the operating system.

These are usually very reliable so when you have problems it is time to replace it. These are quite inexpensive now and there is nothing to fix. You should be able to find a dvd burner for about $25 and a plain dvd player for about $12. There is just a power cable and a data cable and 4 screws. You can replace this at home or a shop will do it fairly cheap if you buy the dvd from them.

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2 Answers

Put dvd in and it makes clicking noise and doesn't detect it.


The Clicking sound happens, when the lens which reads the cd's,dvd's move off from its original position, this happens when the particular equipment is moved or pushed. In some rare cases, when you insert a very scratched cd, dvd. This can be solved by the particular tv company technicians, or else your warranty will be void.

Try checking whether the lens works perfectly, by playing different kinds of content ( audio cd, mp3, dvd ) etc... If any works, then your lens is working perfect. Later, try cleaning the lens using the " cd lens cleaner kit ". It will be available in any computer accessories related shop.

Thank You.

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1 Answer

I am getting a "no disc" error on my memorex dvd player and was wondering if there was a way to fix this


There are a few things that you will want to troubleshoot:
First, if you have other DVD's that are being read with no problem, then either your DVD is scratched or unreadable or is in a format your DVD player cannot read (some of the newer DVD's will not read in older players) or your rating level is set to block the DVD.
If your player is not reading ANY DVD's after working normally, check to see that the carriage is not damaged and that it opens and retracts cleanly and smoothly, Use a professional cleaning kit and follow the instructions. Still not detecting your DVD's MP3 Discs or Video CD's? The lens and laser apparatus can be damaged and can fail over time for many reasons from being struck or jostled, a power surge, and just normal wear and tear. It might be time for a new one.

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1 Answer

MY HP 840i dvd-rw can read CD but can't read DVD


if you have cd writer and dvd rom then change your cd drive with cd/dvd writer because in the case of cd writer and dvd rom it gives error but sometimes the dvd play also but computer freeze from sometime and when we copy data then give us error messages i give you suggest to buy new cd/dvd writer

Jun 29, 2009 | HP Computers & Internet

3 Answers

Wont read disc-error message HO7


Please chande your dvd lense you can purchase it from the market please note the lense number and may be the mechanisum problem.

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4 Answers

DVD R not working properly


So it won't play movies most of the time? Time to replace the drive more than likely. When a laser gets weak, sometimes it wont read the DVD's, but will read regular cd's without problems. Eventually it won't read anything. The laser requires more power to read a dvd than a regular cd. The laser itself it adjustable, doesn't always work, but it's a sure sign that its on its way out. They are cheap to replace these days. :)

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2 Answers

DVD/CD combo only reads DVDs


The virus and the Disck drive problem are not related. The disk drive has two lasers- one for CD one for DVD- one of the appears to have failed. Get hold of a CD drive cleaner. - this is a disk with a little brush on the underside and a bottle of fluid. try thats first. If that does not work then it is a new drive- unless you are happy to read only DVD's

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1 Answer

CD/DVD ROM disappears


I would think either your IDE cable is faulty or the IDE connector on the motherboard, try swapping cables or use a double IDE cable on IDE 1 connector. You may have a faulty drive ide connection input in which case a new DVD Rom is the answer, only cheap nowadays.

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