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My InfoGuard SX120D shredder stopped shredding. It has power. It works when you move the switch to the "reverse" position, but it will not accept docs from the front or top feeder slots. The shredder is empty. I tried blowing air into the slots. Nothing works.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

fellowesrep
  • 102 Answers

SOURCE: Shredder won't shred any more.

I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc1.gif board, contact manufacturer for more info.

Posted on Mar 02, 2008

fellowesrep
  • 102 Answers

SOURCE: fellowes p45C

Please call us (Fellowes) at 1-800-945-4545 to check and see if this is a warranty issue or if we can troubleshoot the machine for you. It sounds like you may have a gear that went out

Posted on Mar 21, 2008

SOURCE: Shredder won't shred any more.

You might have broken the actual mechanism enabling it to move forward. To be honest, your easiest solution would be to buy another shredder rather than attempt repair if this is the case, they're so cheap now.

Posted on Mar 27, 2008

  • 45 Answers

SOURCE: Our shredder is making a loud, grinding noise.

simply try resetting the machine. unplugging it waiting for about 30 seconds then plugging it back in, also is the unit mounted properly on the unit? It might be one of the gears that is not broken...if you have a warranty now would be a good time to call them as they will fix or replace the part for the unit.

Posted on Apr 15, 2009

venexcsd
  • 1185 Answers

SOURCE: the shredder will run in reverse but will not run foreward.

Inside the shredder there is a motor which is wired to run both forward and backward, the way it does this is to transfer the power from the switch to a couple of wires on the motor
The forward running motor will be linked to the auto start button which will tell it to work with the paper sensor.
When you select the Forward function the Auto Start is taken out of circuit and the Forward switch should supply the motor

After all of that I would say that the switch is open circuit on the Forward contact and needs replacing

Posted on Jun 12, 2009

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1 Answer

Infoguard-10 sx100m motor runs, sounds like gears are turning , goes both forward and reverse. i cleaned all of the teeth, looks clean, but won't accept paper. i am handicapped and am having a hard time...


Hello,

When motor is running, look to see if the cutters are turning. The cutters can be seen by looking into the throat of the shredder. If the cutters aren't moving, the gears may have been stripped and shredder needs to be repaired or replaced.

Good luck...

Apr 15, 2011 | Cross Infoguard Shredder SX102M

1 Answer

Works in reverse but not forward


Hi,

Move the power switch to AUTO (l) position and depress the manual forward button for five seconds to clear paper blockage. Make sure the paper is engaging sensor located in the center of the shredder opening.

Good luck.

Apr 11, 2011 | Cross Infoguard Shredder SX102M

1 Answer

My fellows jbo1 jamed and then stopped running is there a reset buton?


Chances are it's over heated.
Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds. Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled. See oiling instructions below.
From fellow's website: http://www.fellowes.com/fellowes/site/support/support_troubleshooting.aspx#jammed

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1 Answer

Appears not to be getting power Could it be a safety switch of some kind. Don't have owner's manual.


Make sure the Bin is put back properly, there is a micro switch that powers the unit once the bin is in place

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Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried.

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7 Answers

Shredder won't shred any more.


I have the Infoguard SX100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried.

I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

Mar 27, 2008 | Office Equipment & Supplies

3 Answers

Sx-102M


I have the Infoguard SX-100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, the gears and fuse was ok, I think something on the circuit board was fried.
I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

Dec 21, 2007 | Cross Infoguard Shredder SX102M

1 Answer

Shredder won't shred any more.


I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc1.gif board, contact manufacturer for more info.

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