Question about Creative Labs Zen Touch MP3 Player

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Freezing up My zen is freezing up when it is first turned on. Then I hit the reset button but it continues to freeze up.

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Firmware upgrade from company website

Posted on May 25, 2008

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1 Answer

Freezing


Creative Zen should have a reset button on the side, it is a very small hole that you will need a pin to push the button inside, hold the button for about 20 seconds. This should reset the player.

Jan 01, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Frozen on start up


Hello,

This sounds like it might be a hard drive problem. Have you tried to put it into Recovery Mode so you can troubleshoot it? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.

Sep 14, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Freezing on the zen screen


Hello,

This sounds like it might be a hard drive problem. Have you tried to put it into Recovery Mode so you can troubleshoot it? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.

Sep 06, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Keeps Freezing


http://serviceman.site88.net/index_files/MP3Players.htm

Jul 04, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Hard drive


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Mar 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Zen Vision M freezing during music upload.


Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision: M Freezing During Music Upload


have you download the latest firmware from creative?
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen keps freezing


http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=551,E=0000000000295096978,K=561,Sxi=19,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(20243),Kb=ww_english_add

Nov 27, 2007 | Creative Labs Zen V MP3 Player

1 Answer

Zen v plus


sounds like bad hard drive try using the recovery tools at creative:
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Sep 01, 2007 | Creative Labs Zen Micro MP3 Player

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