Question about Philips 42PF9431D/37 TV

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Menu keeps popping up!

Menu keeps popping up intermittently. Sometimes every couple of minutes or a couple times a minute. When I press the "Menu" button it goes away.

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  • e_diederich Nov 15, 2008

    I have the same problem with the menu screen constantly popping up and even though I had the latest firmware installed, I reinstalled it aand the popups got worse!

    The latest firmware I have is EX11U- with "Release for 2nd spin" being EX11U- and generation date: 28/11/2006 6:30:39. We've had the TV for over a year before this problem cropped up.

    Before the reinstallation of the firmware we were having an occasional self-power off problem. I don;t think that's happened since we reinstalled the firmware.

    Philips had better figure something out or else I see yet another comsumer product class action lawsuit.

  • eric2484 Jan 11, 2009

    I have the exact same problem, cant seem to figure out how to make it stop.

  • Anonymous Jan 17, 2009

    Same Problem. ANy ideaS?

  • Anonymous Jan 26, 2009

    My phillips screen will occasionally goto menu and I will have to press menu on the control to turn it off, it can happen as many as 3-4 an hour.

  • ambvinup Apr 13, 2009

    I have the exact same issue!! My menu would pop up on and off randomly. I tried taking the batteries out of remote, taping down menu button, etc. Eventually I installed the newest version 1.5.00.... And Now it is WORSE! I am so frustrated. If anyone comes up with a solution to this let me know!



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I wish I knew. Help menus for whatever application I am using pop up, interfering with typing and
anything else I am trying to do. Can someone help me?

Posted on Nov 09, 2008

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I had this same problem with the Main Menu coming up on my Dell Monitor E171FPb and I thought I would tell you what I did to fix the problem.

1. I shut down the PC.
2. I removed the power cable and video cable from the back of the monitor.
3. I removed the four screws that hold the stand for the monitor and slid the stand off.
4. I then removed the 5 screws that hold the back cover on the monitor.
5. I took two flat blade screw drivers and carefully removed the back cover.

At the bottom of the monitor case, there is a small circuit board the holds the 6 switches for controlling the display.

6. I located the button that calls up the Main Menu. It is the second switch from the left as you are looking at the monitor from the rear.
7. I used a small solder iron and heated up the four prongs in sequence while holding the switch with a pair of needle nose pliers. I had to rotate this process from one prong to the other while all the time applying slight pulling pressure on the switch pulling it away from the circuit board.
8. Once the switch was removed, I put the cover back on and tightened up the five screws.
9. Then I slid the base back in the slot it came from and tightened the four screws.
10. I connected the video and power cable and turned on the PC.

With the switch removed the Main Menu never popped up again and I am so very happy.

Posted on May 30, 2008


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