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My son bought a lap top off craigs list and it is locked with a password, we can not access anything. Do you have any suggestions on what to do ? We do not have any manuals or anything.

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HI There,

You have 2 options.

1. On your computer, download Hiren's Boot CD 11.0 (free) from this link and then burn it to a CD. Turn on the laptop and insert the cd and then turn it off. Power the laptop back on and the laptop should boot straight from the CD. It it's menu you will find a utilty to wipe out any password on the laptop you choose.

2. Get an Operating System disk that the laptop can handle (XP, Vista, W7), boot from that disk and wipe the laptop clean and install an entire new windows system.

Regards,

Marcus

Posted on Sep 29, 2010

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